Duty Manager

Accor

. Assist and oversee the day-to-day operations of the Front Office team .

Posted 11/1/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills in hotel operations, with a focus on effective communication and problem-solving in fast-paced environments. Holds relevant certifications to ensure guest safety and compliance.

Highest-signal resume keywords

Hotel Industry ExperienceOpera/Opera Cloud ProficiencyLeadership QualitiesClear Communication SkillsValid Responsible Service of Alcohol Certificate

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Check-In ProcessingGuest Check-Out ProcessingEmergency Situation CoordinationProblem-SolvingMicrosoft Office Proficiency

Soft Skills

Customer Service OrientationMentoringFlexibilityQuick-Thinking

Tools & Technologies

OperaOpera CloudMicrosoft Outlook

Certifications & Qualifications

Responsible Service of Alcohol CertificateCPR CertificateFirst Aid Certificate

Industry Keywords

Front Office OperationsGuest Complaints ResolutionHotel Operations ManagementTeam Supervision

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assist and oversee the day-to-day operations of the Front Office team
Supervise and mentor team members
Ensure smooth and efficient hotel operations in the absence of senior management
Maintain a high level of customer service
Resolve guest complaints and challenges to reach win-win outcomes
Process and assist with guest check-in and check-out
Respond to and coordinate emergency situations

Requirements

What you’ll need

Relevant experience in the hotel industry
Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
Guest-obsessed focus with the ability to flex in a fast-paced and ever-changing environment
Ability to navigate through change and provide quick-thinking solutions should problems arise
Leadership qualities and ability to assist colleagues where needed
High levels of communication with other departments
Clear and confident written and verbal communication skills
Availability to work flexibly on a rotating roster including morning, evening and overnight shifts
Valid Responsible Service of Alcohol certificate
Valid CPR and First Aid certificate

Benefits

Comp & perks

Enjoy discounted Heartist® rates across Accor’s global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers
Grow and travel with your career globally across more than 110 countries and 45 hotel brands
Continuous learning and investment into your capability
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals