Customer Success Officer, Drietalig NL/FR/EN

Accountable

. Contribute to the economic success of Accountable Banking .

Posted 10/21/2026full-timeRemote • BelgiumMid-LevelSenior💰 €45,000 - €51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Dutch, French, and English while effectively communicating with customers and collaborating with teams. Possesses a hands-on mentality and results-oriented approach to optimize workflows and enhance user journeys in a dynamic start-up environment.

Highest-signal resume keywords

Fluency In DutchFluency In FrenchFluency In EnglishStrong Communication SkillsExperience In Self-Employment Related Areas

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyInitiativeMotivationResults-Oriented Thinking

Industry Keywords

Accountable BankingUser CommunicationCustomer JourneyWorkflow OptimizationMobile App TestingWeb App TestingCollaborationInternal ProcessesExternal ProcessesStart-Up Environment

About the role

Key responsibilities & impact

Contribute to the economic success of Accountable Banking
Optimize workflows supporting Accountable Banking's success
Support the design of internal and external processes
Communicate directly with Accountable Banking customers in Dutch, French, and English
Act as an interface between users and the banking partner
Develop and implement user communication concepts
Collaborate with colleagues in Berlin and Brussels on user communication
Assist with testing to improve user journeys in the mobile and web app
Work closely with marketing and product teams to ensure an excellent customer journey

Requirements

What you’ll need

Completed degree or training, or relevant professional experience
Fluent in Dutch, French, and English
Perfect command of written and spoken French, Dutch, and English
Strong communication skills and empathy
Hands-on mentality, initiative, motivation, and results-oriented thinking
Interest in self-employment and related topics
Ideally, experience in self-employment-related areas
Willingness to work in a growing, highly motivated start-up
Ability to contribute actively to the company

Benefits

Comp & perks

€8/day meal vouchers
Eco Chèques (€250 per full year worked)
Hospital insurance DKV
25 days holiday per full year worked
Option to work from home
International, highly motivated team
Long-term prospects with opportunities for advancement
Team events and offsites throughout Europe
Steep learning curve through a high degree of personal responsibility
Direct collaboration with management and founders
Full-time permanent employment contract