Client Systems Specialist

AccuWeather

. Provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers .

Posted 10/14/2026full-timeRemote • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and technical support capabilities, with proficiency in troubleshooting software and hardware issues. Maintains knowledge of AccuWeather TV graphics systems and meteorological data while effectively communicating technical information to diverse audiences.

Highest-signal resume keywords

Customer Service SkillsTechnical Support ExperienceTroubleshooting Software and HardwareBroadcast Systems KnowledgeAccuWeather TV Graphics Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportSoftware InstallationHardware ConfigurationSystem MonitoringData Issue ResolutionCustomer TrainingTechnical Documentation InterpretationPC SupportMac Support

Soft Skills

Strong CommunicationOrganizational SkillsAttention to DetailCollaborationProblem-Solving

Tools & Technologies

AccuWeather TV Graphics SystemsBroadcast SystemsMeteorological Data

Industry Keywords

Customer Support24/7 Support CoverageOn-Call ScheduleTechnical TrainingSales Support

About the role

Key responsibilities & impact

Provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers
Participate in the department’s 24/7 support coverage and assigned on-call schedule, including evenings, weekends, and holidays
Monitor and prioritize customer support calls, emails, and requests
Troubleshoot and resolve software, hardware, system configuration, and data issues affecting on-air operations
Own assigned support issues from initial response through resolution and keep customers informed
Document customer issues, troubleshooting steps, resolutions, and follow-up actions
Escalate complex or unresolved issues to management and developers
Communicate with sales and account management teams about customer issues, support needs, and satisfaction
Provide proactive guidance to prevent recurring problems and improve system reliability
Maintain proficiency and required certifications on AccuWeather TV graphics systems
Maintain working knowledge of AccuWeather and other meteorological data
Test new software versions using current customer configurations and coordinate customer upgrades
Provide remote customer training on system operation, new features, and troubleshooting procedures
Travel occasionally to customer sites to install and configure systems, verify operation, and provide training
Support sales efforts by demonstrating AccuWeather TV products remotely and at customer sites and trade shows
Identify customer needs for upgrades, additional systems, or training and communicate opportunities to sales or account management
Provide technical training, guidance, and mentorship to new staff and sales team members
Coordinate support coverage during travel and other scheduled activities
Perform other duties as assigned

Requirements

What you’ll need

At least one year of professional experience supporting PC or Mac computers, software, or hardware required
Relevant education or extensive technical training may be considered in place of employment experience
Strong customer service skills
Ability to troubleshoot software and hardware problems, prioritize competing requests, and follow issues through to resolution
Ability to communicate technical information clearly to customers and colleagues with varying levels of technical knowledge
Ability to read and interpret instructions, technical documentation, procedural and policy manuals, and customer communications
Strong organizational skills and attention to detail
Ability to work independently while collaborating with support staff, sales, management, and developers
Availability to participate in assigned 24/7 on-call coverage, including evenings, weekends, and holidays
Ability and willingness to travel occasionally for demonstrations, installations, training, and trade shows
Experience with broadcast systems, graphics systems, or meteorological data preferred
Extended periods of work at a computer workstation using a keyboard and mouse
Ability to occasionally stand, walk, and lift or move equipment weighing up to 25 pounds
Specific vision abilities including color vision, close vision, and ability to adjust focus

Benefits

Comp & perks

Remote support setting available
Reasonable accommodation for individuals with disabilities
Equal employment opportunity
Occasional travel for product demonstrations, system installations, customer training, and trade shows