Implementation Support Specialist

ACES Quality Management

. Conduct quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and attention to detail in quality assurance and testing processes, with a solid understanding of logic, data structures, and rule sets. Capable of effectively managing testing workloads and communicating defects to both technical and non-technical stakeholders.

Highest-signal resume keywords

Quality Assurance (QA)Inline/Manual TestingAnalytical SkillsDocumentation of DefectsACES Platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance (QA)Inline TestingManual TestingTest Plan ExecutionDefect TrackingData ValidationLogic UnderstandingTest Scenario DesignSaaS Application SupportCloud-Hosted Platforms

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementClear CommunicationIndependent Work

Tools & Technologies

Ticketing SystemsACES Platform

Industry Keywords

Mortgage ServicingLoan OriginationCore Banking Systems

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Conduct quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets
Partner with the Compliance Business Analyst to understand logic intent and design appropriate test scenarios
Identify, document, and track defects or discrepancies, working with internal teams to resolve them before release
Validate that logic and data outputs align with business and regulatory requirements
Execute structured test plans and ad hoc testing across scenarios and edge cases
Independently prioritize and manage testing workload against implementation timelines
Document test results, defects, and resolutions for internal reference
Support implementation and client success teams during functionality rollouts
Perform specialized client training during onboarding
Participate in professional services engagements to build client custom policies
Contribute to internal knowledge base articles and best-practice documentation related to testing and quality assurance

Requirements

What you’ll need

Strong analytical skills with high attention to detail
Ability to work effectively and independently with minimal oversight
Solid understanding of logic, data structures, and rule sets
Background in quality assurance (QA) and inline/manual testing practices
Ability to identify, document, and communicate defects clearly to technical and non-technical stakeholders
Clear and professional written and verbal communication skills
Strong organizational and time management skills; ability to manage multiple test cycles
Familiarity with ticketing systems
Working knowledge of the ACES platform preferred
Bachelor's degree from an accredited university or college preferred, or equivalent work experience
1–3 years of experience in quality assurance, testing, implementation support, or a related technical support role
Demonstrated experience with inline/manual testing and validating data- or logic-driven outputs
Foundational understanding of mortgage servicing, loan origination, or core banking systems preferred
Experience supporting SaaS-based applications or cloud-hosted platforms preferred
Willingness/ability to travel 0%–5% for conferences and sponsored events

Benefits

Comp & perks

Fully remote work
0%–5% travel
Professional services and client engagement opportunities
Specialized training opportunities
Inclusive workplace and equal opportunity employment