Application Support Specialist

ACES

. Proactively monitor production applications, system alerts, integrations, and automated processes .

Posted 10/31/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and troubleshooting, with a strong focus on critical thinking and problem-solving. Proficient in managing production applications and collaborating with cross-functional teams to enhance user experience and application stability.

Highest-signal resume keywords

Application Support ExperienceCritical Thinking SkillsTroubleshooting SkillsCommunication SkillsData Auditing Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot Cause AnalysisData CorrectionApplication MonitoringPerformance Issue Resolution

Soft Skills

Problem-SolvingInitiativePrioritizationCollaborationAdaptability

Tools & Technologies

Dynamics 365Service Desk PlusZendeskAutomated WorkflowsIntegrations

Industry Keywords

IT OperationsHelp Desk SupportBusiness Systems SupportProduction MonitoringKnowledgebase Management

About the role

Key responsibilities & impact

Proactively monitor production applications, system alerts, integrations, and automated processes
Identify and respond to application failures, performance issues, data problems, and other production risks
Triage support tickets based on urgency, business impact, and established service expectations
Troubleshoot and resolve routine to moderately complex application issues
Conduct root cause analysis and recommend solutions for recurring problems
Escalate complex or high-impact issues with complete troubleshooting details and supporting evidence
Maintain ownership of escalated issues and follow through until resolution
Investigate data issues and perform approved data corrections, audits, and cleanup activities
Create and maintain knowledgebase articles, troubleshooting guides, known issues, and support procedures
Communicate timely and understandable updates to users and stakeholders
Collaborate with business analysts, developers, QA, infrastructure teams, and vendors
Identify opportunities to improve application stability, support processes, and user experience

Requirements

What you’ll need

Associate degree, bachelor’s degree, or equivalent combination of education and relevant experience
Two or more years of experience in application support, help desk support, IT operations, or business systems support
Strong critical thinking, troubleshooting, and problem-solving skills
Demonstrated initiative and ability to independently move issues toward resolution
Strong written and verbal communication skills
Ability to prioritize multiple requests based on urgency and business impact
Ability to work effectively in a fast-paced and changing environment
Experience with enterprise applications (e.g., Dynamics 365) and/or ticketing platforms (e.g. Service Desk Plus, Zendesk) is a plus
Familiarity with data auditing, automated workflows, integrations, and production monitoring is a plus