Customer Service

Achieve

. Communicate with members via phone and email .

Posted 9/15/2026full-timeRemote • Texas • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and a people-focused approach to provide empathetic solutions for members' unique needs. Experienced in onboarding and coaching members throughout their financial journey while accurately documenting interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsEmpathy and Solutions MindsetHigh Volume Call HandlingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

People-Focused ApproachSolution Mindset

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Member OnboardingCall Center ExperienceFinancial Journey CoachingDocumentation of InteractionsStructured Career Progression

About the role

Key responsibilities & impact

Communicate with members via phone and email
Provide empathy and solutions to members’ unique needs
Onboard members and set up new accounts
Answer questions and coach members throughout their financial journey
Collaborate with the team to share knowledge and best practices
Accurately document member interactions and activity
Participate in structured career progression and training

Requirements

What you’ll need

Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Available for an 8-hour shift between the hours of 6am - 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills

Benefits

Comp & perks

401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support in times of hardship through the Achieve Care Fund
Commitment to diversity and inclusion through six employee resource groups
Optional access to the Tempe office
Fun events and a free lunch day during monthly hybrid weeks
Additional pay incentives for working weekends