Customer Service

Achieve

. Communicate with members via phone and email .

Posted 9/15/2026full-timeRemote • Texas • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and solutions, effectively communicating with members to support their financial journey. Proven ability to handle high call volumes while accurately documenting interactions and collaborating with team members.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsEmpathy and Solution MindsetHigh Volume Call HandlingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

People-Focused ApproachCoaching Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterRetailOnboardingMember Interaction Documentation

About the role

Key responsibilities & impact

Communicate with members via phone and email
Listen to members and provide empathy and solutions for their unique needs
Support members from onboarding and new account setup through their financial journey
Answer questions and coach members
Collaborate with the team to share knowledge and best practices
Accurately document member interactions and activity
Train up and progress toward higher-level positions

Requirements

What you’ll need

Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Availability for an 8-hour shift between 6am and 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills

Benefits

Comp & perks

401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support in times of hardship through the Achieve Care Fund
Employee resource groups and commitment to diversity and inclusion
Additional pay incentives for working weekends
Optional access to the Tempe office
Free lunch day during monthly hybrid weeks