Customer Service

Achieve

. Communicate with members via phone and email .

Posted 9/15/2026full-timeRemote • Texas • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing empathetic support to members. Capable of managing high call volumes and accurately documenting interactions to enhance customer service experiences.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsEmpathy and Solutions MindsetHigh Volume Call HandlingOnboarding Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

People-Focused ApproachListening SkillsCollaboration

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterRetailMember InteractionDocumentationFinancial Journey

About the role

Key responsibilities & impact

Communicate with members via phone and email
Exhibit care in every member interaction
Listen to members and provide empathy and solutions for their unique needs
Support onboarding and new account setup
Answer questions and coach members throughout their financial journey
Collaborate with the team to share knowledge and best practices
Accurately document member interactions and activity
Progress through training toward higher-level positions

Requirements

What you’ll need

Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Available for an 8-hour shift between the hours of 6am - 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills

Benefits

Comp & perks

401 (k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back to you on eligible education expenses
Pet care discounts
Financial support in times of hardship with our Achieve Care Fund
Commitment to diversity and inclusion through six employee resource groups
Optional access to the Tempe office
Free lunch day during hybrid weeks once a month
Additional pay incentives for working weekends