Customer Service

Achieve

. Communicate with members via phone and email .

Posted 9/15/2026full-timeRemote • Texas • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and tailored solutions for members. Proficient in communication and documentation while collaborating effectively with team members.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsHigh Volume Call HandlingPeople-Focused ApproachSolution Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyGuidanceCollaboration

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

OnboardingMember InteractionCall CenterRetail

About the role

Key responsibilities & impact

Communicate with members via phone and email
Exhibit care, empathy, and guidance in every interaction
Onboard members and set up new accounts
Answer member questions and coach them throughout their financial journey
Provide solutions tailored to members’ unique needs
Collaborate with the team to share knowledge and best practices
Accurately document member interactions and activity
Progress through training toward higher-level positions

Requirements

What you’ll need

Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Available for an 8-hour shift between 6am and 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills

Benefits

Comp & perks

401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support in times of hardship through the Achieve Care Fund
Employee resource groups and commitment to diversity and inclusion
Additional pay incentives for working weekends
Optional Tempe office access
Free lunch day during monthly hybrid weeks