Director, Product Management – Digital Experiences

Achieve

. Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs .

Posted 10/13/2026full-timeRemote • Chicago • Illinois • United StatesLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in product management for consumer-facing digital products, with a strong focus on consumer lending, digital onboarding, and seamless user experiences. Proven ability to lead multifunctional teams, integrate AI tools, and optimize conversion through data-driven strategies.

Highest-signal resume keywords

Product Management ExperienceConsumer Lending ExpertiseLoan Origination SystemsDigital Engagement ChannelsLeadership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsA/B Testing MethodologiesAPI Documentation ReviewTechnical ExecutionConversion Rate Optimization

Soft Skills

Transparent CommunicationCoaching and MentoringAgile ExecutionOutcome OwnershipTeam Alignment

Tools & Technologies

Loan Servicing PlatformsDigital Underwriting ToolsConsumer Engagement ToolsCross-Selling Capabilities

Industry Keywords

Personal LoansHELOCsLending ComplianceRegulatory RequirementsDebt Consolidation

About the role

Key responsibilities & impact

Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs
Integrate AI agents and tools into digital acquisition and servicing experiences
Lead multifunctional product squads strategically while providing hands-on technical product leadership during critical delivery phases
Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing
Ensure seamless transitions between consumer self-service and human-assisted experiences
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing
Expand omnichannel consumer engagement tools
Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations
Coach, mentor, and develop Product Managers and establish career pathways and execution standards
Maintain composure and transparent communication during high-pressure pivots
Align teams around shared goals and lead teams through organizational change
Standardize cross-team workflows and establish scalable procedures
Identify talent, support coaching, and drive leadership development

Requirements

What you’ll need

10+ years of product management experience delivering complex, consumer-facing digital products
3–5 years in a Product Leadership capacity
Bachelor's degree in a related field or equivalent practical experience
Deep expertise in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration
Direct experience with Loan Origination Systems, servicing platforms, digital underwriting, and credit bureau integrations
Proven success consolidating fragmented product flows into seamless digital experiences with cross-selling capabilities
Strong technical depth, including reviewing API documentation, participating in architectural discussions, writing detailed specifications, and leading technical execution squads
Experience with digital, phone, SMS, email, and AI engagement channels
Robust understanding of lending compliance and regulatory requirements
Experience leveraging product analytics, A/B testing methodologies, and conversion rate optimization frameworks
Demonstrated excellence in trusted, steady leadership; focused and agile execution; outcome ownership; and growing people and capability
Must be eligible to work without H1-B visa transfer or sponsorship, or STEM-OPT visa sponsorship

Benefits

Comp & perks

401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support through the Achieve Care Fund
Six employee resource groups supporting diversity and inclusion
Hybrid and remote work opportunities
Bonus
Benefits