Director, Product Management – Digital Experiences

Achieve

. Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs .

Posted 10/22/2026full-timeRemote • Dallas • Texas • United StatesLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in product management for consumer-facing digital products, with a strong focus on consumer lending, digital onboarding, and seamless user experiences. Proven ability to lead multifunctional teams, integrate AI tools, and optimize product analytics for enhanced engagement and conversion.

Highest-signal resume keywords

Product Management ExperienceConsumer Lending ExpertiseLoan Origination Systems (LOS)Digital Engagement ChannelsLeadership and Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsA/B Testing MethodologiesAPI Documentation ReviewTechnical ExecutionDigital UnderwritingConversion Rate OptimizationDocument CollectionAutomated DecisioningCross-Selling CapabilitiesUser Behavior Analysis

Soft Skills

Leadership ExcellenceSteady CommunicationFocused ExecutionAccountabilityCapability Development

Tools & Technologies

AI ToolsDigital Onboarding PlatformsServicing PlatformsConsumer Self-Service ToolsOmnichannel Engagement Tools

Industry Keywords

Personal LoansHELOCsDebt ConsolidationLending ComplianceRegulatory Requirements

About the role

Key responsibilities & impact

Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs
Integrate AI agents and tools into digital experiences
Lead multifunctional product squads strategically while stepping in as a hands-on technical product leader during critical delivery phases
Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing
Ensure seamless transitions between consumer self-service and human-assisted experiences
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-sell, and refinancing opportunities
Expand omnichannel engagement tools, including AI tools and integrations
Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations
Coach, mentor, and develop Product Managers
Establish career pathways and elevated execution standards across the department
Maintain leadership excellence through steady communication, cross-team alignment, focused execution, accountability, and capability development

Requirements

What you’ll need

10+ years of proven product management experience delivering complex, consumer-facing digital products
At least 3–5 years in a Product Leadership capacity
Bachelor's degree in a related field or equivalent practical experience
Deep domain expertise in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration
Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations
Proven success consolidating fragmented product flows into a seamless digital experience with effective cross-selling capabilities
Strong technical depth, including reviewing API documentation, participating in architectural discussions, writing detailed specifications, and leading technical execution squads
Experience with digital engagement channels including digital, phone, SMS, email, and AI
Robust understanding of lending compliance and regulatory requirements
Ability to leverage product analytics, A/B testing methodologies, and conversion rate optimization frameworks
Demonstrated excellence in trusted, steady leadership; focused and agile execution; accountability; and developing people and capability
Must be able to work in approved PST, MST, or CST locations for remote roles, or in the Phoenix, AZ and San Francisco, CA metro markets for hybrid options
H1-B Visa transfer or sponsorship and STEM-OPT Visa support are unavailable

Benefits

Comp & perks

Hybrid and remote work opportunities
401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support in times of hardship through the Achieve Care Fund
Six employee resource groups and commitment to diversity and inclusion
Bonus
Benefits