Director, Product Management – Digital Experiences

Achieve

. Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs .

Posted 10/13/2026full-timeRemote • Los Angeles • California • United StatesLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in product management for consumer lending, focusing on digital acquisition and loan servicing. Proven ability to lead multifunctional teams, integrate AI tools, and optimize user experiences through data analysis and compliance understanding.

Highest-signal resume keywords

Product Management ExperienceConsumer Lending ExpertiseLoan Origination Systems (LOS)Digital Engagement ChannelsLeadership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsA/B Testing MethodologiesConversion Rate OptimizationAPI Documentation ReviewTechnical Specification Writing

Soft Skills

CoachingMentoringAgile ExecutionOutcome Ownership

Tools & Technologies

Digital Underwriting PlatformsServicing PlatformsAI Engagement Tools

Industry Keywords

Personal LoansHELOCsLending ComplianceRegulatory RequirementsCross-Selling Capabilities

About the role

Key responsibilities & impact

Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs
Integrate AI agents and tools into digital acquisition and servicing experiences
Lead multifunctional product squads strategically while contributing hands-on to architecture, backlog, and technical specifications
Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing
Ensure seamless transitions between consumer self-service and human-assisted experiences
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing
Expand omnichannel tools to personalize consumer engagement
Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations
Coach, mentor, and develop Product Managers
Establish career pathways and elevated execution standards across the department
Drive leadership development, coaching, feedback, and scalable cross-team workflows

Requirements

What you’ll need

10+ years of proven product management experience delivering complex, consumer-facing digital products
At least 3–5 years in a Product Leadership capacity
Bachelor's degree in a related field or equivalent practical experience
Deep expertise in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration
Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations
Proven success consolidating fragmented product flows into seamless digital experiences with cross-selling capabilities
Strong technical depth, including reviewing API documentation, participating in architectural discussions, writing detailed specifications, and leading technical execution squads
Experience with digital, phone, SMS, email, and AI engagement channels
Robust understanding of lending compliance and regulatory requirements
Experience leveraging product analytics, A/B testing methodologies, and conversion rate optimization frameworks
Demonstrated excellence in trusted, steady leadership; focused and agile execution; outcome ownership; and growing people and capability
Must be eligible to work without H1-B visa transfer or sponsorship, or STEM-OPT visa sponsorship

Benefits

Comp & perks

Hybrid and remote work opportunities
401(k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off
Dedicated volunteer days
Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back on eligible education expenses
Pet care discounts
Financial support in times of hardship through the Achieve Care Fund
Six employee resource groups and commitment to diversity and inclusion
Bonus
Benefits