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Achieve

Vice President – Client Enrollments

Achieve

. Lead the transformation from phone-led to digital-first, hybrid client enrollment .

Posted 11/3/2026full-timeRemote • Dallas • Texas • United StatesLead💰 $240,000 - $275,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading digital transformation initiatives in enrollment processes, with a strong focus on multichannel strategies, regulatory compliance, and operational efficiency. Proven ability to manage large teams and drive measurable outcomes in customer acquisition and retention.

Highest-signal resume keywords
Digital Enrollment TransformationMultichannel Contact StrategyAI Deployment in SalesRegulatory Compliance KnowledgeSales Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Digital Conversion FunnelsA/B TestingUnit EconomicsLead ScoringCapacity PlanningIncentive DesignExperiment DesignAnalyticsConsumer ProfilesCross-Product Pathing
Soft Skills
Change LeadershipEmpathy for ConsumersStrategic Presentation Skills
Tools & Technologies
Five9GenesysTwilioSalesforceAI Agent AssistConversational AIDialersMessaging Platforms
Certifications & Qualifications
Bachelor's DegreeMBA
Industry Keywords
FintechConsumer LendingMortgageInsuranceDebt ReliefHigh-Volume Consumer BusinessesCall Center GovernanceTSRTCPAUDAAP

About the role

Key responsibilities & impact
  • Lead the transformation from phone-led to digital-first, hybrid client enrollment
  • Own the integrated digital self-enrollment and agent-assisted enrollment funnel
  • Lead a multi-site and remote organization of directors, managers and hundreds of enrollment specialists
  • Own conversion yield, unit economics, contact strategy, regulatory compliance and enrollment targets
  • Define the digital enrollment roadmap and milestones for digital share, conversion and cost per enrollment
  • Partner with Product, Design and Engineering on the guided digital enrollment experience
  • Redesign sales operating models, team structures, lead ownership, compensation, incentives and work routing
  • Build staffing and capacity plans as roles evolve
  • Lead multichannel contact strategy across branded calling, verified caller ID, SMS, email, chat and appointment scheduling
  • Align dialing strategies and blended teams with lead value and pipeline needs
  • Deploy AI across the sales lifecycle to improve advisor and consumer outcomes
  • Establish KPIs including connect rate, connect-to-close, cost per enrollment, CAC and LTV
  • Run controlled tests and holdouts to measure operational changes
  • Partner with Lending on lead-value scoring, consumer profiles and cross-product pathing
  • Reskill frontline teams, retain talent and build frontline leadership depth
  • Champion Achieve’s values and lead teams through organizational change
  • Maintain compliance across phone, digital, SMS and AI-assisted interactions with Legal, Risk and Compliance
  • Deliver growing enrollments, higher answer rates, healthier lines, lower cost per enrollment and higher lifetime value

Requirements

What you’ll need
  • Bachelor's degree required; MBA is a plus factor
  • 12+ years of progressive sales, enrollment or customer acquisition leadership experience
  • 5+ years as a Senior Director or VP leading 100+ FTEs
  • Experience in fintech, consumer lending, mortgage, insurance, debt relief or similar high-volume consumer businesses
  • Experience leading a sales or enrollment organization through a phone-led to digital or hybrid enrollment transformation at scale
  • Track record of growing digital and advisor-assisted channels together
  • Deep multichannel contact experience with voice, SMS, email, chat and AI voice
  • Knowledge of caller-ID reputation, branded calling, carrier spam labeling, consent management and dialer strategy
  • Experience with digital conversion funnels, A/B testing and milestone analytics
  • Hands-on experience deploying AI agent assist, conversational AI, automated disposition or AI-driven quality assurance
  • Experience with telephony systems such as Five9, Genesys or Twilio; CRM systems such as Salesforce; dialers and messaging platforms
  • Command of unit economics, CAC, LTV, lead scoring, routing, capacity planning and incentive design
  • Experience with experiment design and holdout testing
  • Strong knowledge of TSR, TCPA, UDAAP, FTC guidance, state debt relief laws and call center governance
  • Proven change leadership and ability to present strategy to the C-suite
  • Deep empathy for consumers facing financial hardship
  • Must be eligible to work in the United States; Achieve cannot facilitate H1-B Visa transfer or sponsorship or STEM-OPT Visa

Benefits

Comp & perks
  • Hybrid and remote work opportunities
  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA options
  • Competitive vacation and sick time off
  • Dedicated volunteer days
  • Wellness support through Employee Assistance Program, Talkspace, and fitness discounts
  • Up to $5,250 paid back on eligible education expenses
  • Pet care discounts
  • Financial support through the Achieve Care Fund
  • Six employee resource groups supporting diversity and inclusion
  • Bonus
  • Benefits