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Customer Success Specialist – Credentialing and Enrollment, Pharmacy, Behavioral Health, Payer
Acorn Healthcare Credentialing Solutions. Master Acorn Healthcare Provider Data Management software applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare provider data management software, with a strong focus on client training, project management, and credentialing processes. Proficient in developing client relationships and delivering effective presentations while working independently or collaboratively in a remote environment.
Highest-signal resume keywords
Healthcare Provider Data ManagementCredentialing Software Application ManagementProject ManagementCPCS or CPMSM CertificationMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credentialing ExperienceData Conversion TestingSoftware as a ServiceQA Software ReviewWeb-Based Software SystemsPresentation SkillsTechnical WritingImplementation SchedulingSolution ConsultingClient Demonstrations
Soft Skills
Excellent Customer Service SkillsStrong Time ManagementOrganizational SkillsVerbal Communication SkillsWritten Communication Skills
Tools & Technologies
Acorn Healthcare Provider Data Management SoftwareStreaming Internet for Remote Work
Certifications & Qualifications
CPCS CertificationCPMSM Certification
Industry Keywords
Provider CredentialingPayer CredentialingCommercial Payer ContractingPhysician OnboardingRe-CredentialingPrivileging
About the role
Key responsibilities & impact- Master Acorn Healthcare Provider Data Management software applications
- Conduct client demonstrations of the software
- Manage software implementation services, including project management, solution consulting, implementation scheduling, and aligning customer processes with system capabilities
- Manage project scope and customer expectations throughout implementation
- Consult with clients to integrate existing processes into Acorn and advise on best practices to improve efficiency
- Conduct web-based and/or onsite training
- Establish and manage client relationships through ongoing communication
- Work with clients and coworkers to resolve client issues
- Assist IT staff in evaluating data conversion files for key data
- Assist clients with data conversion testing
- Communicate and cooperate with internal staff and external clients in a timely and professional manner
- Develop presentations and content for client meetings and social media campaigns
- Work remotely with the Acorn team and clients
Requirements
What you’ll need- Provider, healthcare, and payer credentialing and enrollment experience preferred
- Experience specifically with commercial payer contracting or provider relations network service preferred
- Experience navigating, training, and using web-based software systems
- Credentialing software application management experience
- QA software review and analysis experience
- Software as a Service experience
- Credentialing as a Service experience
- Experience working with a credentialing software company as a demo/training specialist preferred
- Ability to learn new technologies easily
- CPCS or CPMSM certification listed
- Ability to work independently and remotely or within a team dynamic in a highly agile environment
- 2+ years of credentialing experience in hospital credentialing and privileging
- Knowledge and understanding of physician onboarding, credentialing, re-credentialing, and privileging
- Experience giving presentations and demonstrations
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Ability to manage multiple tasks and projects and work within deadlines
- Excellent customer service skills and ability to work with client-facing teams to onboard and train Medical Staffing Professionals
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- Home-based office capabilities with proficient streaming internet for remote work
- Proficient technical writing skills
- Full-time availability
- Authorization to work in the United States is asked in the application