Customer Support Agent

Acorn Stairlifts, Inc.

. Serve as the primary point of contact for customer and dealer inquiries .

Posted 10/10/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and technical assistance. Capable of managing inquiries, scheduling, and documentation while maintaining professionalism and empathy.

Highest-signal resume keywords

Customer Service SkillsTechnical AssistanceVerbal And Written CommunicationAnalytical And Troubleshooting AbilitiesMicrosoft Windows Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsMechanical AptitudeIncident ReportingService Appointment CoordinationWarranty Coverage DeterminationRMA Processing

Soft Skills

ProfessionalismEmpathyStrong Listening SkillsTeam-OrientedAdaptability

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

Customer InquiriesService Call SchedulingSafety ProceduresSecurity ProceduresSchedule Adherence

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs
Respond to voicemail and email support requests
Follow all safety, security, and company procedures

Requirements

What you’ll need

Proper phone skills of a traditional customer service role
Mechanical aptitude is helpful
Proficient in Microsoft Windows
Strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented and adaptable
Ability to work in a changing environment
Reliable with strong work ethic and schedule adherence
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Associate’s degree preferred, OR 2–4 years of customer support or related experience, OR equivalent combination of education and experience

Benefits

Comp & perks

Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance
Company-paid Short- and Long-Term Disability
7 paid holidays
10 days paid time off annually
Paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated