Service Agreement Agent

Acorn Stairlifts, Inc.

. Make a high volume of outbound calls to existing stairlift owners to promote annual service agreements .

Posted 9/15/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $0 - $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen and customer service skills in a high-volume call environment, effectively converting leads into sales while maintaining accurate documentation and follow-up. Proficient in using web-based platforms and email applications to enhance customer interactions and service delivery.

Highest-signal resume keywords

Sales Goals AchievementCustomer Experience DeliveryVerbal Communication SkillsAttention to DetailMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceCall Center ExperienceCustomer Needs IdentificationOpportunity ConversionDocumentation Skills

Soft Skills

EmpathyPersuasive SellingCustomer-Focused MindsetObjection HandlingResilience

Tools & Technologies

Web-Based PlatformsMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Outbound CallsInbound CallsService AgreementsSales MetricsCall Volume

About the role

Key responsibilities & impact

Make a high volume of outbound calls to existing stairlift owners to promote annual service agreements
Handle inbound calls as the first point of contact, identify customer needs, and convert opportunities into sales
Deliver a positive and empathetic customer experience
Document interactions, update customer information, and ensure correct follow-up actions and dispositions
Partner with the Service department when customers report breakdowns or require maintenance
Meet or exceed sales metrics, including conversion rates, call volume, and quality standards

Requirements

What you’ll need

High school diploma or GED required
1–3 years of related sales or call center experience strongly preferred
Ability to achieve sales goals in a high-volume contact environment
Excellent verbal communication and persuasive selling skills
Customer-focused mindset and ability to handle objections confidently and professionally
Strong attention to detail while navigating computer systems and documenting updates accurately
Ability to multitask, adapt quickly, and maintain resilience while working toward measurable results
Proficiency with web-based platforms and email applications such as Microsoft Outlook

Benefits

Comp & perks

Uncapped earning potential
Competitive base salary plus commission
Incentives and daily spiffs
Paid, ongoing sales training
Advancement opportunities within a growing global company
Medical, dental, and vision coverage
Company 401(k) program with company match
Company-paid life insurance
Company-paid short- and long-term disability
7 paid holidays
10 days paid time off annually, increasing to 15 days annually after 2 years
Supportive, energetic workplace where success is celebrated