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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in benefits operations and administrative procedures, with strong capabilities in client communication and reimbursement processing. Skilled in coordinating medical services and managing documentation for claims and approvals.
Highest-signal resume keywords
Benefits Operations KnowledgeReimbursement ProcessingClient CommunicationMicrosoft Office ProficiencyAdministrative Procedures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reimbursement ProcessingMedical CoordinationDocumentation ManagementInvoice ManagementClaims Processing
Soft Skills
Client SupportProblem SolvingAttention to DetailTime Management
Tools & Technologies
Microsoft OfficeExcel
Industry Keywords
Medical EvacuationHospital Care CoordinationInsurance RequirementsService Provider Recommendations
About the role
Key responsibilities & impact- Answer questions about coverage, limits, and processing times
- Coordinate approvals for medical and hospital care in accordance with insurer requirements
- Manage medical evacuation and transfer cases, liaising with the Itsseg medical team, insurer, and client
- Recommend medical and hospital service providers based on the plan network and required procedure
- Provide guidance and direct requests for pre-approval of reimbursements and reimbursement processing times
- Assist clients in cases involving missed payments and suspension of services
- Monitor payment, settlement of the outstanding balance, and reinstatement of services
- Request extensions for invoice due dates
- Forward requests for duplicate invoices and cards to the internal operations team
- Arrange for an Itsseg courier to collect or deliver documents
- Send checklists of documents required for reimbursement and indemnification claims
- Notify clients and follow up on outstanding documentation for reimbursement, enrollment changes, and indemnification processes
- Provide guidance on funeral and travel assistance services
- Respond to email inquiries within one business day
- Record all service interactions in the Itsseg operations module
- Immediately report any incident or relevant information to the coordination team
Requirements
What you’ll need- Proficiency in Microsoft Office, including intermediate Excel skills
- Essential knowledge of benefits operations and administrative procedures
- Currently pursuing a bachelor's degree in a related field
- Availability to work from 8:00 a.m. to 5:00 p.m.
- Position also open to candidates with disabilities
Benefits
Comp & perks- Assistência Médica
- Assistência Odontológica
- Vale-Refeição ou Vale-Alimentação
- Vale-Transporte
- Seguro de Vida
- Participação nos Lucros e Resultados
- Ótimo clima de trabalho, ambiente leve, acolhedor e dinâmico
- Day-off no dia do seu aniversário
- Cartão farmácia
- Clube de Vantagens (parcerias diversas com descontos exclusivos)
- Parceria com Sesc
- Desconto em nossos produtos (seguros)
- Desconto em ingressos de cinema
- Total Pass (Convênio Academia)
- Auster - Fortalecimento do equilíbrio emocional