Bilingual Broker Support Specialist

Acrisure

. Field and handle support inquiries from brokers .

Posted 9/23/2026full-timeMiami Lakes • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills while effectively managing broker relationships and ensuring engagement through excellent communication. Proficient in Microsoft Office tools to support reporting and documentation needs.

Highest-signal resume keywords

Bilingual (English & Spanish)Customer Service Experience (2+ Years)Administration Experience (3+ Years)Proficient in MS Office (Word, Excel, PowerPoint)Strong Analytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-Solving SkillsStatistical SkillsDocument InterpretationMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationOrganizational SkillsTeam CollaborationIndependent Work

Industry Keywords

Broker RelationshipsCustomer EngagementConfidential Information HandlingSales SupportReporting

About the role

Key responsibilities & impact

Field and handle support inquiries from brokers
Work with Sales, Marketing, Licensing/Contracting, Accounting, and other departments
Manage broker relationships
Ensure contracted brokers are equipped to sell products throughout the year
Conduct continual outreach to keep brokers engaged
Create, update, and maintain Microsoft documents for reporting, electronic filing, and other purposes
Organize and prioritize large volumes of information
Review emails and share information with appropriate staff
Handle confidential and non-routine information
Explain policies when necessary
Work independently and/or within a team on special nonrecurring and ongoing projects

Requirements

What you’ll need

Bilingual (English & Spanish)
Strong analytical, problem solving, and statistical skills
Ability to read and interpret documents
Excellent oral and written communication skills
Proficient in MS Office, including advanced-level Word, Excel, and PowerPoint skills
A high school diploma is required
2+ years of Customer Service experience
3+ years of Administration experience
Candidates should be comfortable with an on-site presence

Benefits

Comp & perks

Comprehensive medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA)
Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave, including for adoptive parents
Legal plan options
Pet insurance coverage