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Acrisure

Call Center Agent

Acrisure

. Connect with clients via phone, email, and digital outreach to introduce the agency's services and generate interest .

Posted 10/7/2026full-timeMiami Lakes • Florida • United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Connect with clients via phone, email, and digital outreach to introduce the agency's services and generate interest
  • Gather basic contact information and preliminary, non-regulated details from prospects for handoff to licensed staff
  • Maintain, update, and accurately log client interactions in the CRM database
  • Adhere strictly to state and federal insurance guidelines
  • Do not quote rates, explain specific plan benefits, or close sales
  • Support collaboration, team leadership, and cross-functional partnership through an on-site presence

Requirements

What you’ll need
  • High school diploma or equivalent required
  • 1–2 years of experience in customer service, telemarketing, inside sales, or general administrative support
  • No active health or life insurance license is required
  • Reliable, high-speed internet connection
  • Quiet, distraction-free remote workspace
  • Strong verbal communication
  • Active listening with empathy and patience
  • Comfort navigating phone and CRM platforms and basic computer systems
  • Bilingual (English/Spanish)

Benefits

Comp & perks
  • Comprehensive medical insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • Fertility benefits
  • Wellness resources
  • Paid sick time
  • Generous paid time off and holidays
  • Employee Assistance Program (EAP)
  • Complimentary Calm app subscription
  • Immediate vesting in a 401(k) plan
  • Health Savings Account (HSA) options
  • Flexible Spending Account (FSA) options
  • Commuter benefits
  • Employee discount programs
  • Paid maternity leave
  • Paid paternity leave, including for adoptive parents
  • Legal plan options
  • Pet insurance coverage