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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support within claims processing, with strong data entry skills and familiarity with insurance terminology and claims management systems. Capable of managing multiple tasks efficiently while maintaining attention to detail and adhering to deadlines.
Highest-signal resume keywords
Administrative SupportData Entry SkillsClaims Management SystemsMicrosoft Office ProficiencyHealthPac Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClaims ProcessingRecordkeepingFilingClerical Procedures
Soft Skills
Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationAbility to Work Independently
Tools & Technologies
Microsoft OfficeHealthPac Software
Industry Keywords
InsuranceClaimsHealthcareLegalHIPAAPIIWorkers’ CompensationLiabilityHealth Insurance
About the role
Key responsibilities & impact- Provide administrative support to the claims team
- Process and track member/provider appeals
- Research claims, plan provisions, and supporting documents
- Coordinate information needed for appeal determinations
- Monitor appeal deadlines and turnaround times
- Identify trends and recurring issues to improve the BENEX tool
- Support claims staff with administrative follow-up
- Perform other administrative and clerical duties as assigned
- Sit for prolonged periods at a desk and work on a computer
Requirements
What you’ll need- High school diploma or equivalent
- 1–3 years of administrative or clerical experience, preferably in insurance, claims, healthcare, or legal environments
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general office technology
- Strong data entry skills with a high degree of accuracy
- Prior experience working for an insurance carrier or Third-Party Administrator (TPA) preferred
- Familiarity with claims management systems and insurance terminology preferred
- Experience handling confidential or regulated information (HIPAA, PII, etc.) preferred
- Workers’ compensation, liability, or health insurance claims exposure a plus
- Proficient in HealthPac software preferred
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Basic understanding of clerical procedures and systems such as recordkeeping and filing
- Ability to work independently
- Must be able to lift up to 15 pounds at times
- Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage