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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Commercial Lines Account Management, focusing on client retention, cross-selling strategies, and comprehensive knowledge of insurance products. Proficient in managing complex accounts while ensuring compliance with regulatory standards and maintaining strong client relationships.
Highest-signal resume keywords
Commercial Lines Account ManagementClient RetentionCross-Selling InitiativesProperty & Casualty Insurance LicenseAgency Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Insurance ProductsPolicy ReviewRisk ManagementNegotiationProposal PreparationMarketing SubmissionsPolicy ChangesCoverage Issues ResolutionClient DocumentationAccount Growth Strategies
Soft Skills
Customer ServiceCommunicationRelationship BuildingOrganizational SkillsTeam Leadership
Tools & Technologies
Agency Management SystemsCarrier PortalsMicrosoft Office Applications
Certifications & Qualifications
Active Property & Casualty Insurance License
Industry Keywords
Commercial AccountsCoverage GapsEmerging RisksInsurance Program StructureClient PresentationsRegulatory StandardsMarket TrendsUnderwriting PartnersService StandardsPerformance Goals
About the role
Key responsibilities & impact- Serve as the primary service contact for assigned commercial accounts
- Develop and maintain long-term client relationships through proactive communication and responsive service
- Conduct regular account reviews to identify coverage gaps, emerging exposures, and risk management opportunities
- Provide consultative guidance on policy coverages, endorsements, exclusions, and insurance program structure
- Resolve client inquiries, coverage issues, and service concerns
- Maintain client retention through proactive stewardship and relationship management
- Identify and pursue cross-selling opportunities across commercial and ancillary insurance products
- Collaborate with producers to develop and implement account growth strategies
- Participate in renewal strategy discussions and client presentations
- Manage all aspects of the renewal process, including marketing, negotiating, quoting, proposal preparation, and binding coverage
- Review policies, endorsements, audits, and carrier correspondence
- Prepare renewal and stewardship reports
- Coordinate marketing submissions and negotiate terms, conditions, and pricing with carrier partners
- Process policy changes, endorsements, certificates of insurance, audits, cancellations, and reinstatements
- Develop and maintain relationships with insurance carriers and underwriting partners
- Stay informed of market trends, carrier appetite changes, and emerging risks
- Maintain accurate client records and documentation within agency management systems
- Ensure compliance with agency procedures, carrier requirements, and regulatory standards
- Meet service standards, workflow expectations, and performance goals
- Assist in training and mentoring less experienced team members as needed
Requirements
What you’ll need- Minimum 5+ years of Commercial Lines Account Management experience
- Experience managing large and complex multi-line commercial accounts
- Strong knowledge of commercial insurance products including Property, General Liability, Auto, Umbrella, Workers' Compensation, Cyber, Professional Liability, Inland Marine, and Management Liability
- Proven success in client retention and cross-selling initiatives
- Exceptional customer service, communication, and relationship-building skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with agency management systems, carrier portals, and Microsoft Office applications
- Active Property & Casualty insurance license required for at least 5 years
- Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
Benefits
Comp & perks- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) options
- Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage