Customer Service Representative

Acrisure

. Provide customer service over the phone, online chat, or email .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to build rapport and communicate effectively. Proficient in problem-solving, multitasking, and maintaining detailed documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written CommunicationProblem-Solving SkillsTeam CollaborationCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementKnowledge Base DevelopmentComputer SkillsMultitasking AbilityAttention to Detail

Soft Skills

Enthusiastic AttitudeOpen CommunicationPositive DemeanorIntegrityAccountability

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InteractionCross-Functional PartnershipOn-Site PresenceCall Center Environment

About the role

Key responsibilities & impact

Provide customer service over the phone, online chat, or email
Document and update customer records based on interactions and customer needs
Develop and maintain a knowledge base of evolving products and services
Mail requested documentation
Complete daily tasks when not on the phone or chat
Maintain an on-site presence to support collaboration, team leadership, and cross-functional partnership

Requirements

What you’ll need

Demonstrated experience in customer service or other related fields
Ability to build rapport with clients with an enthusiastic attitude
Keen problem-solving and attention to detail
Open communication, excellence in service, integrity, and accountability
Ability to work as a team member and independently with minimal supervision
Positive and professional demeanor
Ability to multitask and adapt to changes quickly
Excellent written and verbal communication skills
Strong computer skills
High school diploma or equivalent
Previous experience in a call center environment (Preferred)

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave, including for adoptive parents
Legal plan options
Pet insurance coverage