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Acrisure

Employee Benefits Account Manager

Acrisure

. Manage overall team operations, client coordination, and customer service delivery .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $55,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client services, insurance processing, and customer experience while managing team operations and ensuring service standards are met. Proficient in developing team members and implementing process improvements to enhance client retention and satisfaction.

Highest-signal resume keywords
Employee Benefits ExperienceLife & Health Insurance LicenseClient CoordinationProcess ImprovementTeam Leadership

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Insurance ProcessingProposal CreationQuote ReviewRenewal ManagementFile Documentation
Soft Skills
Interpersonal SkillsCollaborationAttention to DetailVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft PowerPointMicrosoft Excel
Certifications & Qualifications
Active Life & Health Insurance License
Industry Keywords
Client RetentionAccount RoundingE&O ExposureFast-Paced EnvironmentCustomer Service Delivery

About the role

Key responsibilities & impact
  • Manage overall team operations, client coordination, and customer service delivery
  • Coordinate, coach, and assist Account Associates and prioritize workload
  • Leverage client services, insurance processing, and customer experience expertise to develop and assist team members
  • Assist Producers and Account Executives with client service commitments
  • Ensure service standards are met, identify trends, and implement process improvements
  • Serve as the day-to-day customer contact, troubleshoot issues, and help clients make well-informed decisions
  • Manage new business and renewal processes and oversee day-to-day client changes
  • Support client retention, account rounding, referrals, and uneventful renewals
  • Send pre-renewal information within service standards and follow up with clients and insurance markets
  • Manage renewal marketing plans with Producers and Service Teams
  • Create accurate proposals and deliverables for renewal meetings
  • Review quotes for accuracy and negotiate additional coverage or pricing with underwriters
  • Complete renewal bind processes and checklists accurately
  • Ensure renewal activities are completed and documented in client files
  • Maintain accurate file documentation to minimize E&O exposure and respond to client requests

Requirements

What you’ll need
  • Strong computer skills and comfort working in a technology-driven environment
  • Proficiency with Microsoft Word, PowerPoint, and Excel
  • Excellent interpersonal skills and ability to collaborate effectively within a team environment
  • Ability to thrive in a fast-paced environment with minimal supervision while maintaining a high degree of accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Bachelor’s Degree in a Business or related field, or equivalent working experience
  • A minimum of 4 years' employee benefits experience within the insurance industry required
  • Active Life & Health Insurance License required
  • Ability to travel as needed for client meetings, presentations, conferences, and other role-related events