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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting employees during extended leave due to illness or accidents, with a strong focus on social security benefits navigation and compliance with Brazil’s General Data Protection Law (LGPD). Proficient in data analysis and report preparation to enhance service delivery and meet organizational targets.
Highest-signal resume keywords
Intermediate Excel SkillsPowerPoint Report PreparationKnowledge of Social Security LegislationConsultative Sales TechniquesRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReport PreparationSocial Security Benefits NavigationB2P System ManagementCase Summary Writing
Soft Skills
TeamworkCollaborationCompassionate Service DeliveryRelationship ManagementEffective Communication
Industry Keywords
Brazil’s National Social Security Institute (INSS)General Data Protection Law (LGPD)Service ProtocolsRegulatory ComplianceConsultative Sales
About the role
Key responsibilities & impact- Receive, support, and guide employees who are away from work for more than 15 days due to illness or an accident
- Support employees in obtaining social security benefits through Brazil’s National Social Security Institute (INSS)
- Encourage treatment and recovery to facilitate a return to working capacity and the operational position
- Minimize feelings of abandonment during the leave of absence
- Analyze module data and prepare reports
- Deliver added value to the population served and the client’s business
- Meet project deliverables and contribute to company targets
- Engage with people experiencing temporary vulnerability to ensure engagement and continuity of support
- Welcome employees on leave, provide support, and facilitate the bureaucratic process for applying for social security benefits
- Maintain regular, assertive, and non-intrusive contact
- Maintain discretion, respect, and confidentiality in compliance with Brazil’s General Data Protection Law (LGPD)
- Follow service protocols and regulatory and legal requirements
- Meet deadlines and resolve alerts issued by the B2P system
- Handle exceptional cases with the client
- Contact leaders and specialists designated by the client
- Follow the schedule and deliver high-quality work on time
- Share information with colleagues in accordance with B2P service standards
- Prepare data cross-referencing reports integrating GAA and GAP
- Prepare and present management reports
Requirements
What you’ll need- Intermediate Excel and PowerPoint skills
- Knowledge of consultative sales techniques
- Basic knowledge of social security legislation
- Thorough knowledge of the client’s regulations, legislation, and policies
- Write consistently, clearly, and coherently, without errors
- Prepare reports in PowerPoint (indicators) and Word (case summaries)
- Teamwork, collaboration, and a compassionate approach to service delivery
- Relationship management focused on service, guidance, and information
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Meal or Food Allowance
- Transportation Allowance
- Life Insurance
- Profit-Sharing and Results-Based Bonus
- Great work environment—welcoming, dynamic, and supportive
- Birthday day off
- Pharmacy benefits card
- Benefits Club, with diverse partnerships and exclusive discounts
- Partnership with Sesc
- Discounts on our insurance products
- Movie ticket discounts
- TotalPass (fitness membership)
- Auster emotional well-being support
- Payroll-deducted loan