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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting employees through illness or accident, facilitating social security benefits applications, and maintaining compliance with Brazil’s General Data Protection Law (LGPD). Proficient in data analysis and report preparation to enhance service delivery and meet organizational targets.
Highest-signal resume keywords
Intermediate Excel ProficiencyPowerPoint Report PreparationKnowledge of Social Security LegislationInterpersonal SkillsCustomer-Focused Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReport PreparationExcel ProficiencyPowerPoint ProficiencyWord Report Preparation
Soft Skills
Interpersonal SkillsTeamworkCooperationHuman-Centered ApproachCustomer-Focused Communication
Tools & Technologies
B2P System
Industry Keywords
Brazil’s National Social Security Institute (INSS)General Data Protection Law (LGPD)Consultative Selling TechniquesClient RegulationsLegislation Compliance
About the role
Key responsibilities & impact- Receive, support, and guide employees who are away from work for more than 15 days due to illness or accident
- Support employees in obtaining social security benefits through Brazil’s National Social Security Institute (INSS)
- Encourage treatment and recovery to support a return to work and the operational role
- Analyze module data and prepare reports
- Deliver added value to the individuals served and the client’s business
- Complete project deliverables and contribute to achieving company targets
- Engage with individuals experiencing temporary vulnerability, ensuring their participation and continuity throughout the process
- Welcome employees on leave, provide support, and facilitate the administrative process for applying for social security benefits
- Maintain regular contact, meet targets, and resolve alerts in the B2P system
- Maintain discretion, respect, and confidentiality in compliance with Brazil’s General Data Protection Law (LGPD)
- Align services with client protocols and applicable regulatory and legal requirements
- Address exceptional cases with the client
- Contact the leaders and specialists designated by the client
- Meet schedules, deadlines, and deliverables with quality and punctuality
- Share information with colleagues
- Prepare data cross-referencing reports and management reports, and present management reports
Requirements
What you’ll need- Intermediate Excel proficiency
- PowerPoint
- Knowledge of consultative selling techniques
- Basic knowledge of social security legislation
- Interpersonal skills
- Teamwork
- Strong command of the client’s regulations, legislation, and policies
- Write consistently, clearly, and coherently, without errors
- Prepare PowerPoint reports and indicator presentations
- Prepare Word reports, including case summaries
- Cooperation
- Human-centered approach to service delivery
- Customer-focused communication, guidance, and information-sharing skills
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Meal or food allowance
- Transportation allowance
- Life insurance
- Profit-sharing and results-based bonus
- Excellent work culture in a welcoming, dynamic, and supportive environment
- Birthday day off
- Pharmacy card
- Benefits Club, offering various partnerships and exclusive discounts
- Partnership with Sesc
- Discounts on our insurance products
- Discounts on movie theater tickets
- TotalPass gym membership
- Auster emotional well-being support
- Payroll-deducted loan