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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and time-management skills while effectively collaborating with internal and external stakeholders. Proficient in Microsoft Office Suite and capable of providing administrative and operational support in a fast-paced environment.
Highest-signal resume keywords
Organizational SkillsTime-Management SkillsVerbal Communication SkillsMicrosoft Outlook ProficiencyAdministrative Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Word ProficiencyMicrosoft Excel ProficiencyProblem-Solving AbilitiesDecision-Making AbilitiesOperational Decision-Making
Soft Skills
Detail-OrientedCollaboration SkillsProfessionalismMentoring Skills
Tools & Technologies
Company Ticketing System
Certifications & Qualifications
Associate Degree Preferred
Industry Keywords
Insurance ExperienceLoss ControlAdministrative SupportOperational Support
About the role
Key responsibilities & impact- Support the timely delivery of customer reports and achievement of service-level goals
- Manage and complete assigned tasks through the company ticketing system
- Communicate with clients, vendors, insureds, and internal stakeholders to resolve issues and provide updates
- Collaborate with team members to meet daily, weekly, and monthly performance targets
- Assist with workload management, assignment coordination, and operational decision-making
- Escalate or resolve inquiries, concerns, and service-related issues
- Participate in meetings and contribute recommendations for process improvements
- Complete administrative and operational support tasks as assigned
- Maintain professionalism while representing the organization
- Assist with training, mentoring, and special projects as needed
Requirements
What you’ll need- Strong organizational, time-management, and prioritization skills
- Ability to work independently with minimal supervision in a fast-paced team environment
- Excellent verbal and written communication skills
- Detail-oriented with strong problem-solving and decision-making abilities
- Ability to interpret and follow written and verbal instructions
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to effectively collaborate with internal and external stakeholders
- Associate degree preferred; equivalent combination of education and experience will be considered
- Two years of insurance, loss control, operations, administrative support, or related experience preferred
- Internship experience, insurance coursework, or related training may be considered in lieu of professional experience
- Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
- Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws
Benefits
Comp & perks- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) options
- Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage