Senior Business Intelligence, Operational Analyst

Acrisure

. Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions .

Posted 11/3/2026full-timeUnited StatesSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business intelligence and operational analytics, focusing on KPI development, data governance, and reporting solutions. Proven ability to translate business strategies into actionable insights and drive operational effectiveness through advanced analytics and visualization tools.

Highest-signal resume keywords

Operational ReportingKPI DevelopmentData GovernanceAdvanced Excel SkillsPower BI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalyticsData ReconciliationData ValidationPerformance MeasurementSQLData AnalysisData CleanupExecutive-Level DashboardsTrend AnalysisReporting Standards

Soft Skills

Strong Communication SkillsProblem-SolvingOrganizational SkillsProject ManagementCustomer-Focused Mindset

Tools & Technologies

Power BITableauAI-Enabled ToolsData Visualization Technologies

Industry Keywords

Contact CenterCustomer ServiceDigital OperationsShared ServicesBusiness Operations

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions
Establish and govern key performance indicators, reporting standards, scorecards, and operational performance frameworks
Lead the design and delivery of executive dashboards and reporting solutions covering operational performance, customer experience, productivity, service delivery, quality, and growth objectives
Serve as the primary business owner for operational reporting within the ADS team
Drive organizational accountability through business metrics, trend analysis, and performance insights
Lead large-scale data reconciliation, validation, and remediation initiatives
Establish processes and controls to identify, investigate, and resolve data discrepancies
Translate business strategies and operational objectives into measurable analytics programs and actionable reporting solutions
Deliver strategic insights and recommendations influencing leadership decisions, operational priorities, workforce planning, and business investments
Identify opportunities to improve operational effectiveness, reduce inefficiencies, and optimize business performance
Champion data governance, reporting consistency, and data quality standards
Partner with business leaders, technology teams, and the Analytics organization on high-impact analytics initiatives
Leverage advanced analytics, AI-enabled tools, and data visualization technologies
Drive adoption of self-service reporting and analytics capabilities
Act as a subject matter expert on business performance, reporting strategy, operational analytics, and data quality management

Requirements

What you’ll need

Experience supporting contact center, customer service, shared services, digital operations, or business operations teams
Proven experience working directly with business stakeholders to define requirements and translate business needs into reporting and analytics solutions
Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards
Demonstrated experience conducting large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup activities
Advanced Excel skills
Experience with reporting and visualization tools such as Power BI and Tableau
Experience working with SQL, data analysis tools, and large datasets from multiple business systems
Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment
Strong communication skills with the ability to present data findings to both technical and non-technical audiences
Strong problem-solving, organizational, and project management skills
Ability to identify trends, investigate anomalies, and provide actionable recommendations to improve business performance
Customer-focused mindset with a passion for continuous improvement and operational excellence
Experience leveraging advanced analytics, AI-enabled tools, and data visualization technologies
Experience driving self-service reporting and analytics adoption across an organization
Experience establishing or maturing data governance, reporting standards, and data quality frameworks
Experience influencing executive-level decision-making through analytics and insights
5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field
Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave, including for adoptive parents
Legal plan options
Pet insurance coverage