Senior Manager, Operations Communication

Acrisure

. Serve as a trusted communications advisor to senior leaders .

Posted 11/5/2026full-timeUnited StatesSenior💰 $115,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing integrated internal communications strategies that align with business objectives, utilizing strong project management and stakeholder engagement skills. Proficient in leveraging modern communication technologies and analytics to enhance communication effectiveness and drive organizational change.

Highest-signal resume keywords

Integrated Communications Strategy DevelopmentChange Management PlanningStakeholder EngagementProject ManagementCommunication Effectiveness Measurement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Corporate CommunicationsInternal CommunicationsPublic RelationsEmployee EngagementOrganizational CommunicationsCommunication PlanningMessaging Framework DevelopmentData AnalysisContent ManagementTechnology Transformation

Soft Skills

Exceptional Written CommunicationVerbal CommunicationInterpersonal SkillsRelationship BuildingCollaboration

Tools & Technologies

AI-Enabled ToolsCommunication Analytics PlatformsEmail Distribution ToolsContent Management SystemsEmployee Communication Platforms

Industry Keywords

Financial ServicesFintechInsuranceTechnologyRegulated Industries

About the role

Key responsibilities & impact

Serve as a trusted communications advisor to senior leaders
Develop and execute internal communications strategies aligned with business and enterprise objectives
Translate complex business strategies and initiatives into clear, compelling employee communications
Lead integrated communications plans for business initiatives, organizational transformation, acquisitions, and enterprise programs
Develop communications and change management plans for CRM, contact center, telephony, workflow modernization, and system integration projects
Partner with cross-functional teams to align stakeholders and deliver communications projects from strategy through execution
Establish communication objectives, key messages, stakeholder strategies, channels, timelines, and success measures
Manage multiple high-visibility communications projects and workstreams
Lead communications for global operating model transformation, delivery centers, shared services, and geographically dispersed teams
Develop leadership messaging for town halls, presentations, videos, employee events, and organizational announcements
Provide leaders with communication tools, messaging frameworks, and guidance
Connect leaders and stakeholders across functions to drive alignment and coordinated execution
Develop and oversee internal communications content across email, intranet, newsletters, video, podcasts, internal social channels, and employee events
Identify and elevate stories highlighting employee achievements, business successes, innovation, and strategic progress
Measure communication effectiveness using engagement metrics, employee feedback, and business outcomes
Leverage AI-enabled tools and emerging technologies to improve communication effectiveness, reach, and efficiency

Requirements

What you’ll need

Bachelor’s degree in Communications, Public Relations, Journalism, Business, or related field required
Master's degree preferred
8+ years of progressive experience in corporate communications, internal communications, organizational communications, public relations, employee engagement, or related disciplines
Experience leading communications for global operations transformation, including global operating models, delivery center expansion, shared services organizations, or large-scale operational changes
Experience developing and executing integrated communications and change strategies for technology transformations, including CRM, contact center platforms, telephony modernization, workflow automation, and system integrations
Ability to operate effectively in dynamic, ambiguous environments with shifting priorities and accelerated timelines
Experience navigating complex, highly matrixed organizations and influencing stakeholders without direct authority
Exceptional written, verbal, and interpersonal communication skills
Experience developing strategic communications that drive business outcomes, organizational alignment, employee engagement, and change adoption
Strong business acumen and ability to translate complex concepts into clear messaging
Ability to develop communication plans accommodating multiple scenarios or outcomes
Excellent project management and organizational skills
Experience leading communications for organizational transformation, change management, and high-profile business initiatives
Ability to build relationships, influence stakeholders, and drive alignment across decentralized organizations
Analytical mindset with experience using data and insights to evaluate communication effectiveness
Strong collaboration, stakeholder management, and relationship-building skills
Proficiency with modern communication technologies and AI-enabled tools
Experience partnering directly with senior leadership
Experience leading communications for multi-country operating model transformations, delivery center implementations, or global business services organizations
Experience supporting enterprise technology transformation programs involving CRM, contact center technologies, telephony, digital workflow tools, or business process redesign
Experience within financial services, fintech, insurance, technology, or regulated industries preferred
Experience supporting geographically dispersed and decentralized workforces preferred
Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms preferred
Prior leadership and/or people management experience preferred

Benefits

Comp & perks

Competitive compensation
Flexible vacation policy, paid holidays, and paid sick time
Medical, Dental, and Vision Insurance
Company paid Short Term and Long-Term Disability Insurance
Company paid Group Life Insurance
Company paid Employee Assistance Program (EAP) and Calm App subscription
Pet Insurance and supplemental insurance options
401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits
Paid maternity and paternity leave, fertility benefits, and family support programs
Career development and learning opportunities
Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Wellness resources
Employee discount programs
Legal plan options
Pet insurance coverage
Flexible work arrangements implied by on-site collaboration requirement