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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing claims and litigation matters, with a strong focus on risk management and insurance program administration. Proficient in utilizing Origami Risk and other claims management systems to support effective decision-making and reporting.
Highest-signal resume keywords
Claims ManagementLitigation SupportRisk ManagementOrigami RiskInsurance Program Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementLitigation SupportRisk ManagementCivil Litigation ProcessesAnalytical SkillsProblem-Solving SkillsOrganizational SkillsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationInterpersonal CommunicationCollaboration
Tools & Technologies
Origami RiskClaims Management SystemsLegal Management SoftwareReporting Tools
Industry Keywords
Commercial General LiabilityProperty InsuranceEnvironmental InsuranceMultifamily HousingCommercial Real EstateProperty ManagementInsurance ClaimsLegal Documentation
About the role
Key responsibilities & impact- Manage a portfolio of claims and litigation matters from initial reporting through resolution, settlement, or closure
- Coordinate with insurance carriers, brokers, adjusters, third-party administrators, and outside counsel
- Maintain litigation and claim trackers, reporting tools, and case files
- Provide insights on open claims, loss experience, and emerging exposures
- Support insurance program administration, renewals, underwriting submissions, and carrier stewardship activities
- Implement, maintain, and administer the Origami Risk risk management information system
- Work with the insurance broker to process acquisitions and dispositions under NFIP, Environmental, Storage Tank, and Bonds policies
- Assist with acquisition opportunities by confirming COPE data, exposures, and rates
- Request and review acquisition due diligence items
- Process certificates of insurance and other document requests for lender compliance
- Track tenant insurance coverage and lease expiration dates across triple-net properties
- Review leases, collect COIs, and adjust contingent or primary insurance coverage
- Maintain an organized digital filing system for insurance policies, endorsements, binders, quotes, COIs, claims, SOV, and related documents
- Support the Director of Risk Management
Requirements
What you’ll need- Approximately 5 years of experience in claims management, litigation support, insurance, legal operations, risk management, corporate legal departments, law firms, or related fields
- Exposure to commercial general liability, property, environmental, or other insurance claim types
- Experience managing or coordinating insurance claims and litigation matters with increasing levels of responsibility
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Strong written, verbal, and interpersonal communication skills
- Ability to work independently while collaborating effectively with internal and external stakeholders
- Proficiency with Microsoft Excel, PowerPoint, and Word
- Experience within multifamily housing, commercial real estate, property management, or related industries preferred
- Familiarity with Origami Risk, claims management systems, legal management software, or reporting tools preferred
- Experience preparing executive-level reporting and litigation summaries preferred
- Working knowledge of civil litigation processes and legal documentation, including pleadings, discovery requests, subpoenas, releases, and settlement agreements preferred
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage