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About the role
Key responsibilities & impact- Administer Cvent for Global Events, including platform setup, templates, workflows, user access, reporting, sourcing settings, data integrity, and account maintenance
- Serve as the primary Cvent power user and support SEMP adoption, training, troubleshooting, documentation, issue escalation, and system optimization
- Build and manage registration websites, including attendee-facing content, registration paths, logic, testing, reporting, updates, and troubleshooting
- Manage attendee workflows from invitations through post-event follow-up, including invite lists, RSVP tracking, communications, surveys, reporting, and issue resolution
- Build, configure, and support mobile event apps, including agendas, content, push notifications, and attendee tools
- Lead venue sourcing, RFP launches, and contract negotiation support through selection and contracting
- Lead onsite registration support, including check-in, badge and material distribution, attendee troubleshooting, reporting, and day-of coordination
- Support Global Events operations, team processes, documentation, reporting, administrative needs, and cross-functional coordination
- Maintain project visibility through Monday.com and related tools
- Support broader event planning, including logistics, vendor coordination, budget tracking, collateral, shipping, and onsite logistics
- Perform additional M&E duties as assigned
Requirements
What you’ll need- Hands-on experience with Cvent and OnArrival required, including event registration builds, platform administration, user support, reporting, and account maintenance
- Experience in project management and/or operations
- Strong organizational skills and ability to support operational needs
- Ability to manage event technology with a high degree of accuracy, organization, and follow-through
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment while producing accurate, high-quality work
- Strong collaboration skills and ability to work independently, take direction, and contribute effectively across teams
- Proficient in Microsoft Office Suite
- Experience with Monday.com, Concur, Workday, HubSpot, TicketOS, or similar tools preferred
- BA or BS degree or equivalent experience
- 3+ years of experience supporting corporate meetings, events, registration operations, event technology, venue sourcing, RFP processes, and/or event operations
- 2+ years of hands-on Cvent experience, including registration website builds, attendee management, reporting, and event app support
- CMP preferred
- Cvent certification preferred
- Must be able to lift and move boxes and event supply items weighing up to 25 pounds
- Ability to be on your feet for extended periods when onsite for events
- Travel required up to 20%, including air and car travel; nights, weekends, and holidays may be required
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage
- Reasonable accommodation available
- Travel required up to 20%