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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing automobile physical damage and property damage claims, with a strong understanding of commercial auto and trucking insurance principles. Proficient in negotiation, problem-solving, and maintaining compliance across multiple jurisdictions.
Highest-signal resume keywords
Commercial Auto Claims HandlingTrucking Insurance PrinciplesNegotiation StrategyClaims Management SystemsActive Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automobile Physical Damage ClaimsProperty Damage ClaimsLiability ClaimsDamage EvaluationReservingSettlement NegotiationClaims Inventory ManagementMulti-Jurisdictional Claims ExperienceCargo Claims ExperienceThird-Party Administrator (TPA) Experience
Soft Skills
Analytical SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Claims Management SystemsMicrosoft Office Applications
Certifications & Qualifications
Active Adjuster LicenseMulti-Jurisdictional Adjuster Licensing
Industry Keywords
Commercial Transportation ClaimsInsurance ComplianceClaim ResolutionVirtual Environment ExperienceInsurance Education
About the role
Key responsibilities & impact- Investigate and manage automobile physical damage (APD), property damage, and related liability claims involving commercial transportation exposures
- Evaluate coverage, liability, damages, reserves, negotiation strategy, and settlement opportunities
- Handle physical damage and property damage claims involving specialized motor coach and trucking programs
- Review complex or escalated claim matters and develop timely resolution strategies
- Maintain accurate claim diaries, documentation, reserves, and file activity throughout each claim
- Ensure claims comply with applicable state and federal requirements across multiple jurisdictions
- Partner with internal teams, vendors, clients, and other stakeholders to resolve complex or escalated claim matters
- Communicate with clients, insureds, claimants, vendors, and internal business partners
- Communicate with attorneys and law firms regarding represented property damage claims
- Negotiate settlements and support efficient, accurate, customer-focused claim resolution
- Perform additional duties and projects as assigned
Requirements
What you’ll need- 7+ years of commercial auto, trucking, or transportation claims handling experience required
- Strong experience handling complex commercial transportation property damage and liability claims required
- Strong knowledge of automobile physical damage (APD) claims processes required
- Strong understanding of commercial auto and trucking insurance principles, including coverage, liability, damage evaluation, reserving, negotiations, and settlements
- Experience working in a third-party administrator (TPA) environment required
- Experience managing claim inventories while maintaining quality, productivity, and regulatory standards
- Experience working effectively in a virtual or remote environment
- Multi-jurisdictional commercial transportation claims experience highly beneficial
- Cargo claims experience beneficial
- Experience communicating with attorneys or law firms regarding represented property damage claims beneficial
- Strong analytical, negotiation, problem-solving, and decision-making skills
- Strong organizational skills with the ability to manage multiple claims, priorities, and deadlines
- Excellent written and verbal communication skills
- Proficiency with claims management systems and Microsoft Office applications
- High school diploma or equivalent required
- Active adjuster license required
- Multi-jurisdictional adjuster licensing beneficial
- Additional insurance education, professional designations, or claims-related certifications beneficial
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave, including for adoptive parents
- Legal plan options
- Pet insurance coverage