Supervisor, Utility Line Locating

ACRT Services

. Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians.

Posted 11/10/2026full-timeCircleville • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in utility line locating practices, safety procedures, and regulatory compliance while effectively supervising and developing a team of Line Locator Technicians. Proficient in managing ticket workloads, conducting field audits, and maintaining accurate documentation to ensure operational efficiency and safety.

Highest-signal resume keywords

Utility Line LocatingPipeline Operator Qualification (OQ)Team LeadershipTicket Management SystemsSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Damage PreventionField AuditsTechnical DocumentationTroubleshootingRecord MaintenancePerformance EvaluationWorkload ManagementSafety InspectionsQuality ReviewsUtility Mapping

Soft Skills

CoachingCommunicationProblem-SolvingTime ManagementAttention to Detail

Tools & Technologies

SmartphonesTabletsComputersGPS SystemsFleet Management SystemsField-Service Systems

Certifications & Qualifications

High School Diploma or GEDValid Driver’s LicensePipeline Operator Qualification (OQ)

Industry Keywords

811 Ticket ManagementUtility ClientsSafety CultureField OperationsEmployee Development

About the role

Key responsibilities & impact

Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians.
Set expectations for safety, quality, productivity, attendance, and professional conduct.
Monitor employee performance and provide coaching and feedback.
Conduct performance evaluations and support employee training and development.
Partner with Operations and HR on employee performance and conduct concerns.
Support onboarding and field training of new employees.
Oversee daily ticket assignments, workload, and completion.
Monitor safety, productivity, work quality, and timely ticket completion.
Conduct routine field observations, audits, safety inspections, and quality reviews.
Troubleshoot and resolve field, equipment, and technical issues.
Ensure locating equipment, vehicles, and tools are maintained safely.
Assist with field operations as business needs require.
Maintain and monitor employee Operator Qualifications and required training or certifications.
Ensure compliance with company policies, client requirements, safety procedures, and regulations.
Address concerns and implement corrective actions.
Stay current on line locating practices, safety requirements, and regulatory standards.
Promote a strong safety culture and reinforce safe work practices.
Maintain records of completed work, tickets, photographs, audits, and documentation.
Prepare reports on team activities, productivity, quality, performance, incidents, and operational concerns.
Use computerized systems to track assignments, employee performance, inventory, and operational information.
Ensure documentation is complete, accurate, and timely.
Address customer and client questions or concerns related to locating work.
Coordinate with internal teams to resolve service issues and support operations.
Communicate with customers, clients, contractors, and stakeholders.
Provide technical guidance on locating activities.
Monitor inventory of locating equipment, tools, and supplies.
Coordinate equipment and material needs and ensure resources are maintained, tracked, and utilized.
Employees begin their day at the local office to pick up the company vehicle, equipment, and assignments.

Requirements

What you’ll need

High School Diploma or GED.
Must be 21 years of age or older.
Must possess a valid driver’s license and meet applicable company driving requirements.
Minimum of 3 years of experience in damage prevention, utility line locating, or a related field.
Previous supervisory, team lead, or other demonstrated leadership experience.
Current or previous applicable Pipeline Operator Qualification (OQ) training, with the ability to meet and maintain required OQ qualifications for the position.
Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements.
Ability to read and interpret utility maps, prints, work tickets, and other technical documentation.
Ability to supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance expectations.
Ability to prioritize and manage daily ticket workload and adjust resources based on operational needs.
Ability to conduct field observations and audits and identify safety, quality, or performance concerns.
Ability to use smartphones, tablets, computers, ticket management systems, and other electronic applications required for the position.
Strong troubleshooting, problem-solving, and decision-making skills.
Ability to accurately maintain records, reports, and employee documentation.
Ability to communicate professionally and effectively with employees, customers, clients, and management.
Ability to work independently and make sound decisions in a fast-paced field environment.
Ability and willingness to work outdoors in varying weather and environmental conditions as operational needs require.
Ability to meet applicable drug and alcohol testing requirements.
Advanced technical training or certification in utility line locating or damage prevention preferred.
Experience supervising a utility locating or damage prevention team preferred.
Experience managing 811 ticket volume, workload distribution, productivity, and quality metrics preferred.
Experience conducting field audits, quality reviews, or safety observations preferred.
Experience training or developing Line Locator Technicians preferred.
Experience with electronic ticket management, GPS, fleet, or field-service systems preferred.
Experience working directly with utility clients, contractors, or other external stakeholders preferred.
Strong leadership, coaching, and employee-development skills.
Strong safety focus and commitment to quality.
Excellent organization, prioritization, and time-management skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities and adapt to changing operational needs.
Strong problem-solving and critical-thinking skills.
Professional and effective communication skills.
Ability to address employee and customer concerns professionally.
Ability to provide clear expectations, feedback, and accountability.
Dependability and consistent follow-through.
Flexibility with changing schedules and operational demands, including extended hours, nights, or weekends when business needs require.

Benefits

Comp & perks

Group health plans including medical/prescription, dental, vision and a variety of other coverage options.
Company paid group life insurance, accidental death & dismemberment insurance, short and long-term disability.
Flexible Spending Accounts or an option for a Health Saving Account with company match.
Company paid Employee Assistance Program (EAP) for all employees and eligible family members.
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
Roth or Traditional 401(k) Retirement plan with company match.
Paid Vacation after 90 completed days of service for full-time employees.
Paid Holidays after 90 completed days of service for full-time employees.
Paid Wedding Day after 90 completed days of service for full-time employees.
Veterans Day paid time off for our veterans after 90 completed days of service for full-time employees.
Paid Sick Time for New York based positions only after 90 completed days of service for full-time employees.
Company vehicle for all driver-based positions.
Gas card for company vehicle, if applicable.
Company provided cell phone or mobile allowance, if applicable.
Boot allowance from approved vendors.
Daily per diem for travel-based positions.