Inside Sales Representative

ACT Entertainment

. Provide sales support to Inside Sales team members .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales support capabilities through effective customer communication, relationship building, and project management. Proficient in CRM software and skilled in lead generation and account management within the music and audio industry.

Highest-signal resume keywords

CRM Software ProficiencyCustomer Relationship ManagementLead GenerationSales SupportOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer ServiceProject ManagementLead QualificationMarket ResearchData AnalysisPipeline DevelopmentAccount MaintenanceQuote PreparationOutbound Calling

Soft Skills

Interpersonal CommunicationSelf-MotivationTime ManagementProblem-SolvingTeam Collaboration

Tools & Technologies

Microsoft Office SuiteGoogle WorkspaceCRM SystemsSales Outreach Tools

Industry Keywords

Music IndustryAudio AccessoriesStage EquipmentCustomer RetentionTrade ShowsProspective CustomersMarket IntelligenceCustomer InquiriesAccount ManagementEmerging Market Opportunities

About the role

Key responsibilities & impact

Provide sales support to Inside Sales team members
Assist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance
Coordinate with internal departments to provide customers with timely and accurate information
Assist in managing customer projects, opportunities, and follow-up activities
Support customer retention through proactive communication and relationship building
Participate in structured training programs
Develop knowledge of the company's product portfolio, manufacturing capabilities, and target markets
Participate in customer meetings, sales calls, trade shows, and industry events
Learn territory management and key account management through collaboration with experienced sales personnel
Research and identify prospective customers through industry research, trade shows, referrals, internet research, and other lead-generation activities
Re-engage inactive customers and dormant accounts
Conduct outbound calls, emails, and other outreach activities
Qualify and route inbound and outbound leads
Schedule meetings between prospective customers and account managers
Maintain an organized prospect and opportunity pipeline in the CRM system
Monitor industry trends, competitor activities, customer needs, and emerging market opportunities
Assist with identifying new product opportunities and customer requirements
Gather and communicate market intelligence to management and cross-functional teams
Maintain accurate customer records, notes, activities, interactions, and follow-up schedules in the CRM system
Generate reports on prospecting activity, lead conversion, pipeline development, and account engagement
Assist with CRM data cleanup and customer database maintenance
Collaborate with Sales, Customer Service, Marketing, Product Development, and Operations teams
Participate in sales meetings, training sessions, and continuous improvement activities
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Communications, Music Industry, or related field preferred
Sales, customer service, retail, business development, or related experience preferred
Strong desire to build a long-term career in professional sales
Excellent verbal, written, and interpersonal communication skills
Strong customer service orientation and relationship-building skills
Self-motivated with a willingness to learn and accept coaching
Strong organizational and time-management abilities
Ability to prioritize multiple projects and responsibilities
Comfortable making outbound calls and engaging prospective customers
Proficiency in CRM software, Microsoft Office Suite, and Google Workspace
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work effectively from a home office environment with reliable internet access and the ability to maintain a professional workspace
Ability to travel up to 25%
Familiarity with cables, audio accessories, stage equipment, or related products
Experience using CRM systems and sales outreach tools preferred
Interest in music, audio, live sound, musical instruments, production, or related industries preferred

Benefits

Comp & perks

Hands-on training in products, manufacturing processes, sales techniques, CRM usage, and customer service best practices
Opportunities to participate in customer meetings, sales calls, trade shows, and industry events
Ability to work from a home office environment
Travel opportunities of up to 25% based on business needs and employee development opportunities