Software Support Technician I

ACT Entertainment

. Deliver training and first-line technical support for MA Lighting consoles .

Posted 10/21/2026full-timeLondon • United KingdomMid-LevelSenior💰 £29,000 - £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical support and training for MA Lighting consoles, with strong troubleshooting skills for hardware and software issues. Proficient in maintaining documentation and collaborating with cross-functional teams to ensure customer satisfaction.

Highest-signal resume keywords

MA Consoles FamiliarityTroubleshooting SkillsExcellent Communication SkillsComputer Networking ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSoftware SupportProduct DemonstrationsTest File MaintenanceBeta TestingDocumentation MaintenanceSystem Integration

Soft Skills

Attention to DetailTask ManagementCustomer Communication

Tools & Technologies

MA Lighting ConsolesAyrton ProductsAstera ProductsROXX ProductsMDG ProductsZactrack Products

Certifications & Qualifications

Valid U.K. Driving License

Industry Keywords

Technical SupportCustomer SatisfactionKnowledgebase ManagementIP NetworkingShow Networks

About the role

Key responsibilities & impact

Deliver training and first-line technical support for MA Lighting consoles
Provide technical support and troubleshooting across Ayrton, Astera, MA Lighting, ROXX, MDG, and zactrack products
Support customers remotely and on-site
Assist with product demonstrations, open days, and customer events
Collaborate with service, sales, marketing, and development teams
Maintain test and demo files
Beta-test new software with development teams
Communicate with customers, provide updates, follow up on issues, and ensure satisfaction with resolutions
Maintain support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum
Perform other related duties assigned by the supervisor

Requirements

What you’ll need

Familiarity with MA consoles (grandMA3/grandMA2) preferred
Strong troubleshooting skills and ability to analyse and diagnose hardware and software issues
Excellent verbal and written communication skills, with ability to convey technical information clearly to technical and non-technical users
Strong attention to detail and organizational skills, with ability to prioritize and manage tasks effectively
Proficiency in computer technology and software support tools a plus
Experience with computer networking (IP, show networks, system integration) a plus
Must have a valid U.K. driving license
Ability to lift up to 25 kg
Ability to stand and walk frequently
Ability to utilize hand and finger dexterity continually
Ability to talk or hear continually
Availability Mondays to Fridays, 8am–5pm