Product Content Specialist

Actionstep

. Develop and maintain a deep understanding of Actionstep’s Legal Accounting product and services .

Posted 10/8/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Writing and Content Development, with a strong ability to translate complex technical concepts into user-friendly documentation. Proficient in creating knowledge base articles and managing content for legal accounting software, while adhering to style guides and meeting strict deadlines.

Highest-signal resume keywords

Technical WritingContent DevelopmentKnowledge Base ManagementZendesk ProficiencyAccounting Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent ManagementKnowledge Base Article CreationHTMLCSSAnalytic SkillsOrganizational SkillsAgile DevelopmentAIDLCAccounting Principles

Soft Skills

Excellent Communication SkillsTeam CollaborationSelf-MotivationHigh Emotional IntelligenceTime Management

Tools & Technologies

ZendeskMicrosoft OfficePendoNotionAsana

Certifications & Qualifications

Bachelor’s Degree in Technical CommunicationMaster’s Degree in Technical Communication (Preferred)

Industry Keywords

Legal AccountingSaaSLaw Firm ManagementFinancial Software

About the role

Key responsibilities & impact

Develop and maintain a deep understanding of Actionstep’s Legal Accounting product and services
Translate complex product information into simple, polished, and engaging content
Write user-friendly articles that meet target audience needs
Support and maintain in-app communications with the product
Partner with Product, Support, Customer Team, Development, and UX to document software workflows correctly and succinctly
Coordinate work with other writers and Support team members
Lead regular meetings with product managers, provide status updates, and drive accountability
Adhere to a strict release schedule and meet aggressive deadlines
Assist with help center strategy, content management discussions, and vision
Follow internal and Microsoft Style documentation guides and recommend improvements when appropriate
Build a comprehensive, organized, user-friendly knowledge base for the legal accounting product

Requirements

What you’ll need

Bachelor’s Degree in Technical Communication, Technical Writing, English, or another related field
3-4 years of experience in technical or software content writing
Excellent communication skills that lead to positive team/collaboration experiences for all involved
Quickly grasp complex technical concepts, particularly around accounting principles, and make them easily understandable in text and accompanying screenshots
Excellent oral, written, analytic, and organizational skills
Comfortable working independently and being self-motivated while also performing as part of a team
High EQ and ability to connect with others easily
Positive, self-motivated, self-managed, and a finisher
Comfortable with Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML to create, maintain, and host content
Familiarity with SaaS, agile development and AIDLC
Experience creating online help files, knowledge base articles, and release notes for software products
Experience with accounting, billing, or financial software is a significant advantage
Preferred: Master’s degree in Technical Communication, Technical Writing or English
Preferred: 5-6+ years of experience in technical writing
Preferred: Proficiency in Zendesk, Microsoft Office, Pendo, CSS, and HTML
Preferred: Experience in the law firm management and accounting industry
Comfortable with giving and receiving constructive feedback
Excellent time management skills

Benefits

Comp & perks

Robust medical, dental, vision offerings
401K with company match
Flexible working and PTO
Take your birthday off
Frequent team building events
Fantastic training and development opportunities