Customer Service Agent

ACU-Serve

. Handle inbound and outbound calls in a fast-paced environment using a telephone dialing system .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and educate patients on service needs. Proficient in navigating multiple software platforms while maintaining accuracy and efficiency in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Oral Communication SkillsStrong Computer SkillsAbility to MultitaskSelf-Motivated Team Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-OrientedExcellent Written Communication SkillsAbility to Work IndependentlyAbility to Meet Target Goals

Tools & Technologies

CallShaperSNAPBrightree

Industry Keywords

Inbound CallsOutbound CallsFast-Paced EnvironmentSales OrdersPatient Demographics

About the role

Key responsibilities & impact

Handle inbound and outbound calls in a fast-paced environment using a telephone dialing system
Provide excellent customer service to patients
Use listening skills to address patients’ equipment or service needs and concerns
Handle requests accurately and efficiently
Educate patients on the clinical importance of changing supplies according to suggested and insurance-approved schedules
Create sales orders and confirm item and patient demographic accuracy
Remain on the phone for the entirety of the shift
Perform other duties as assigned

Requirements

What you’ll need

Two years of customer service experience
Customer-oriented
Excellent oral and written communication skills
Strong computer skills with the ability to navigate multiple software platforms
Ability to multitask between CallShaper, SNAP, and Brightree
Self-motivated team player
Ability to work well in a fast-paced professional environment
Ability to work independently and meet target goals
Dedicated home office space free of distractions and noise
High-speed home internet
Availability to work Monday–Friday, 10:00 a.m.–6:30 p.m. EST

Benefits

Comp & perks

Remote work arrangement
Dedicated home office space free of distractions and noise
High-speed home internet