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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Credit and Collections Management, with a strong focus on process improvement, data analysis, and operational efficiency. Proficient in utilizing ERP systems and analytics tools to enhance customer service and streamline workflows.
Highest-signal resume keywords
Credit And Collections ManagementProcess Improvement LeadershipAdvanced Data AnalysisTechnical Proficiency In ExcelBilingual French And English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementDeductions ManagementData ManipulationRoot Cause AnalysisOperational Efficiency Improvement
Soft Skills
Customer Service SkillsCollaborationProblem-SolvingInfluencing OutcomesProfessionalism
Tools & Technologies
OutlookExcelPower BISageMicrosoft DynamicsOracle ERP
Industry Keywords
Acuity ERPCredit Risk ManagementPayment VariancesCustomer OutreachMonthly Reporting
Tech Stack
Tools & technologiesERPOracleOracle ERP
About the role
Key responsibilities & impact- Oversee a diverse Accounts Receivable portfolio across multiple Acuity ERPs and sales channels
- Perform customer outreach, issue delinquent notices, complete reconciliations, process account adjustments, and prepare monthly reporting
- Track trends in unpaid and short-paid balances
- Collaborate with internal partners and customers to resolve root causes and recommend effective solutions
- Investigate and resolve pricing discrepancies, deductions, misapplied or unapplied payments, credit memos, and other payment variances
- Continuously assess workflows to identify opportunities that improve operational efficiency, customer experience, and collection effectiveness
- Recommend and lead initiatives that strengthen collections, streamline processes, and improve customer service
- Apply strategic judgment to support credit and collections objectives and proactively manage risk
- Participate in system improvement projects, including automation and workflow streamlining
- Partner with cross-functional teams to identify issues, address process gaps, and develop efficient solutions
Requirements
What you’ll need- 5+ years of experience in Credit & Collections and/or Deductions Management
- 5+ years of experience leading process improvements and driving positive operational change
- Advanced analytical and problem-solving skills
- Ability to analyze data, identify root causes, assess risk, and deliver actionable solutions
- Strong technical proficiency with Outlook
- Strong technical proficiency with Excel, including pivot tables, lookups, and data manipulation
- Proficiency with Power BI or similar analytics tools
- Ability to collaborate effectively with cross-functional teams, influence outcomes, and build productive working relationships
- Excellent customer service skills, including responsiveness, professionalism, and effective issue resolution
- Bachelor's degree in Accounting, Finance, Business, or a related field is preferred
- Experience with Sage, Microsoft Dynamics, and Oracle ERP platforms is preferred
- Bilingual French and English is preferred to serve clients and external service providers across Canada and USA
Benefits
Comp & perks- Remote work flexibility
- French-language training for incumbents in permanent positions in Quebec who do not have a good knowledge of French
- Reasonable accommodations in the application process for qualified individuals with disabilities and disabled veterans