Customer Care Specialist II

Acuity

. Provide support to internal customers and departments such as Customer Experience, Sales, and Product .

Posted 10/21/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication, organizational, and analytical skills while effectively managing customer orders and resolving issues in a high-pressure environment. Proficient in using Power BI and Excel to monitor and expedite orders, ensuring timely delivery and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSupply Chain KnowledgePower BI ProficiencyExcel ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementReturn Authorization ProcessingData AnalysisLogistics CoordinationLead Time Validation

Soft Skills

EmpathyProactivityProblem-SolvingCollaborationSound Judgment

Tools & Technologies

Microsoft OfficePower BI

Certifications & Qualifications

Bachelor Degree

Industry Keywords

Customer ExperienceSalesManufacturingProductionService Level Improvement

About the role

Key responsibilities & impact

Provide support to internal customers and departments such as Customer Experience, Sales, and Product
Manage orders and validate target dates based on actual lead times
Resolve issues preventing order activation or shipment
Process return authorizations
Coordinate customer requests to expedite orders, obtain approvals, and identify alternatives with Manufacturing and Customer Support teams
Use Power BI to identify opportunities to expedite orders, monitor constraints, propose solutions, and communicate delivery date changes
Keep delivery commitments up to date and promptly communicate potential delays to relevant stakeholders
Participate in initiatives to improve service levels and team productivity

Requirements

What you’ll need

Bachelor Degree
0–2 years of experience in customer service or supply chain
Intermediate conversational English skills
Proficiency in Excel and Microsoft Office; willingness to learn new tools
Strong communication, organizational, and analytical skills
Empathy, proactivity, and problem-solving abilities
Ability to work collaboratively, exercise sound judgment, and handle high-pressure situations
Experience in customer service, logistics, production, or Supply Chain is preferred, including internships

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations in the application process for qualified individuals with disabilities and disabled veterans
Travel requirements of 0–25%