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Acuity

Customer Quality Engineer

Acuity

. Serve as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues .

Posted 11/9/2026full-timeAtlanta • Georgia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance and System Testing, with a strong ability to analyze and resolve complex customer-reported issues. Proficient in defect lifecycle management, technical evidence analysis, and translating findings into actionable product improvements.

Highest-signal resume keywords
Quality AssuranceDefect Lifecycle ManagementAzure DevOpsRoot-Cause AnalysisTCP/IP Networking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System TestingSoftware TestingTechnical SupportDefect AnalysisLog AnalysisConfiguration ManagementBuilding AutomationEmbedded SystemsAgile/Scrum PracticesTest Environment Configuration
Soft Skills
Analytical SkillsTroubleshootingCollaborationWritten CommunicationVerbal Communication
Tools & Technologies
Azure DevOpsJiraBuilding Management SystemsHVAC ControlsIoTCloud-Connected ProductsNetwork Troubleshooting ToolsGraphical InterfacesControl SequencesTest Plans
Certifications & Qualifications
Quality CertificationsTesting CertificationsAgile CertificationsNetworking CertificationsTechnical Support Certifications
Industry Keywords
Building AutomationEnergy ManagementEmbedded FirmwareCustomer EscalationSystem IntegratorField EngineeringDefect Trend AnalysisPreventive Quality ImprovementBACnet/IPModbus

Tech Stack

Tools & technologies
AzureCloudIoTTCP/IP

About the role

Key responsibilities & impact
  • Serve as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues
  • Investigate field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations
  • Determine reproducibility, technical validity, customer impact, and appropriate disposition
  • Recreate representative customer environments and gather and analyze technical evidence
  • Distinguish product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests
  • Translate customer issues and field findings into improved product requirements, regression coverage, system test scenarios, troubleshooting guidance, and preventive quality actions
  • Review customer-reported issues submitted through Technical Support and escalation channels
  • Gather and analyze logs, configuration details, network information, software and firmware versions, screenshots, databases, and other evidence
  • Provide evidence-based dispositions and recommended next steps
  • Escalate significant or systemic quality issues based on severity, customer impact, recurrence, or product risk
  • Create and maintain Azure DevOps defect records with reproduction steps, business impact, customer impact, technical evidence, logs, attachments, product, and version information
  • Work with engineering teams to clarify defect details and drive ownership through resolution
  • Monitor defects throughout the development lifecycle and collaborate on prioritization and scheduling
  • Track fix implementation status and release targets and verify defects in designated builds
  • Communicate defect status and resolution plans to Technical Support
  • Provide released build information containing fixes and assist with workaround options
  • Support customer escalation discussions when necessary
  • Analyze escaped defect trends and identify recurring failure modes and product quality risks
  • Produce metrics on customer-found defects, escaped defects by product, root cause categories, defect aging, resolution cycle time, and customer impact trends
  • Recommend preventive quality improvements

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or a related technical field, or equivalent practical experience
  • 3+ years of experience in Quality Assurance, System Testing, Software Testing, Technical Support, Product Support, Software Engineering, or a related technical role
  • Experience investigating complex customer or system issues and determining reproducibility, technical validity, and business impact
  • Experience reproducing issues in integrated hardware and software environments
  • Working knowledge of software and system test methodologies, defect lifecycle management, root-cause analysis, and corrective action practices
  • Experience creating and maintaining defect records in Azure DevOps, Jira, or a comparable application lifecycle management platform
  • Ability to analyze logs, product configurations, software and firmware versions, network information, databases, and attachments
  • Working understanding of TCP/IP networking and common network troubleshooting techniques
  • Ability to configure representative test environments and work with physical or virtual system components
  • Ability to translate complex technical findings into clear, actionable information
  • Demonstrated ability to independently manage investigations, organize competing priorities, and follow issues through resolution
  • Strong analytical, troubleshooting, collaboration, and written and verbal communication skills
  • Preferred: experience with Building Management Systems (BMS), HVAC controls, building automation, energy management, IoT, embedded systems, facilities management, or related technologies
  • Preferred: hands-on experience configuring or troubleshooting building controllers, supervisory controllers, gateways, sensors, actuators, graphical interfaces, alarms, schedules, or control sequences
  • Preferred: familiarity with BACnet/IP, BACnet MS/TP, Modbus, LON, M-Bus, TCP/IP, or related protocols
  • Preferred: experience with embedded firmware, edge devices, controller applications, cloud-connected products, or mixed hardware/software solutions
  • Preferred: experience building or maintaining system test environments simulating customer installations
  • Preferred: experience supporting Technical Support, customer escalation, system integrator, or field engineering workflows
  • Preferred: experience with Agile/Scrum development practices and product release planning
  • Preferred: experience creating Azure DevOps test cases, test plans, queries, dashboards, defects, and traceability
  • Preferred: experience performing defect trend analysis, corrective action analysis, or preventive quality improvement
  • Preferred: experience creating quality dashboards, metrics, or reports
  • English/French bilingual proficiency is an asset
  • Relevant quality, testing, Agile, networking, building automation, or technical support certifications are an asset

Benefits

Comp & perks
  • French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French
  • Reasonable accommodations in the application process for qualified individuals with disabilities and disabled veterans
  • Equal opportunity employment
  • French-language training for qualifying Quebec employees