Senior Product Support Representative

Acuity

. Provide technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America .

Posted 9/22/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and commercial strategies for lighting and electrical products, with a strong focus on customer engagement and regulatory compliance in the Latin American market.

Highest-signal resume keywords

Technical SupportLighting Products KnowledgeNOM Certification ProcessesProject ManagementAdvanced English Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhotometryElectrical Testing DocumentationMechanical Testing DocumentationTest Report InterpretationLuminaires KnowledgeDrivers KnowledgeSensors KnowledgeWiring KnowledgeTechnical Documentation MaintenanceMarket Needs Identification

Soft Skills

Excellent Communication SkillsCollaboration SkillsProblem-Solving SkillsAttention to DetailProactive Mindset

Tools & Technologies

Microsoft OfficePower BIOraclePDF Editors

Industry Keywords

NOM CertificationLighting StandardsElectrical Products RegulationsCONUEECANAMEANCE

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America
Support product launches, training programs, technical documentation, and commercialization activities
Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation
Deliver technical training, webinars, customer presentations, and trade show support
Troubleshoot technical and quality issues with Sales, Engineering, Customer Service, and other internal teams
Maintain, translate, and update technical product documentation and literature in Spanish
Support NOM certification processes and coordinate with testing laboratories in Mexico
Maintain relationships with regulatory organizations, industry associations, and other stakeholders, including CONUEE, CANAME, and ANCE
Collaborate on Product Management, Marketing, product development, and commercial strategy initiatives
Identify market needs, technology trends, and customer requirements that may contribute to the product roadmap
Adapt and translate technical information for Mexican and Latin American markets
Support project development and commercial strategies

Requirements

What you’ll need

Bachelor’s degree completed
Advanced English skills
3–5 years of relevant professional experience providing technical support
Previous experience with lighting products, electrical products, or related industries
Knowledge of photometry, lighting standards, and regulations
Ability to interpret test reports and electrical and mechanical testing documentation
Ability to interpret information related to luminaires, drivers, sensors, and wiring (preferred)
Knowledge of national and international regulations applicable to electrical and lighting products (preferred)
Experience or knowledge of NOM certification processes (preferred)
Excellent communication and collaboration skills
Ability to explain technical information to different audiences
Strong problem-solving and attention-to-detail skills
Ability to work independently and manage multiple priorities
Experience with project management and meeting deadlines
Proactive mindset and ability to work in a dynamic environment
Proficiency in Microsoft Office
Experience with Power BI, Oracle, PDF editors, or similar tools (preferred)
Ability to work with teams and customers across Mexico and Latin America
Willingness to travel 25–30%

Benefits

Comp & perks

Flexible work arrangement
Equal opportunity employer
Reasonable accommodations for applicants with disabilities and disabled veterans