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About the role
Key responsibilities & impact- Work with cross-functional teams to deliver customer experiences through collection, analysis, and application of customer data
- Conduct user research, surveys, and interviews to identify customer pain points, goals, objectives, and usability concerns
- Propose targeted solutions that influence the Engineering team’s design of new products, customized visuals, and interactions
- Create interactive data visualization tables, charts, graphs, and dashboards illustrating patient interactions with doctors and treatments over time
- Provide data visualizations enabling sales representatives to identify doctors seeing patients with relevant conditions, prioritize outreach, meet sales goals, and improve patient outcomes and hospital cost efficiencies
- Develop strategic, data-driven insights on hospital catchment zones and health systems to support efficient deployment and logistical management of resources
- Create robust data products within a B2B SaaS framework for medical device companies
- Enable commercial organizations to target appropriate healthcare providers and support the design and adoption of customized medical devices and technologies
Requirements
What you’ll need- Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, or a closely related field
- 5 years of progressively responsible experience in the job offered or a related occupation
- 3 years of experience conducting qualitative and quantitative user research, including user interviews, surveys, and usability testing, and synthesizing insights into product requirements
- 4 years of experience collaborating with engineering, product management, data, and commercial teams in an agile or iterative product development environment
- 3 years of experience designing data-driven user experiences for B2B SaaS platforms, including workflow-based enterprise applications
- 3 years of experience creating interactive data visualizations, including tables, charts, graphs, and dashboards, for analytical and operational use cases
- 3 years of experience applying customer and platform data to inform UX and product design decisions, including user journey mapping and behavioral analysis
- 3 years of experience translating research findings into product design specifications for engineering teams, including interaction design and visual system requirements
- 2 years of experience designing software products that operate on sensitive data within highly regulated industries, with understanding of complex operational workflows and compliance constraints
- Must be legally authorized to work in the U.S. without sponsorship
Benefits
Comp & perks- Full-time telecommuting permitted from anywhere within the U.S.
- 40 hours per week, Monday–Friday, 9:00 a.m. to 5:00 p.m.
- Equal opportunity employer, including disability/veteran status