Client Services Agent

Acumen Fiscal Agent

. Enroll, educate, and support Acumen clients throughout their lifecycle .

Posted 10/16/2026full-timeRemote • Missouri • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and client relations skills while effectively managing data entry and communications. Capable of navigating complex client needs and ensuring compliance with state and federal guidelines.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsEffective CommunicationProblem-Solving SkillsKnowledge of Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ProficiencyEmail ManagementPDF HandlingAttention to DetailTime Management

Soft Skills

Effective CommunicationProblem-SolvingOrganizational SkillsCritical ThinkingAbility to Work Independently

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client RelationsComplianceCybersecurity PostureCommunity OutreachFast-Paced Environment

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Enroll, educate, and support Acumen clients throughout their lifecycle
Support employers and employees during enrollment
Process paperwork and manage electronic communications
Perform accurate data entry across multiple databases
Establish, foster, and grow relationships with clients and program contacts
Stay current on program rules, regulations, and implementation requirements
Explain rules and requirements to internal and external stakeholders
Act as a liaison between clients and Acumen departments
Receive, research, and resolve client inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues involving client families and states
Develop strategies supporting program growth through marketing, education, and community outreach
Collaborate with internal departments to address issues effectively
Manage fluctuating call and email volumes
Provide customer service via phone and electronic communication
Work assigned hours and occasionally support weekends, weeknights, and holidays
Support Acumen's cybersecurity posture by following policies, procedures, standards, and guidelines
Perform other related duties as assigned

Requirements

What you’ll need

At least one year of experience with data entry
Prior experience in customer service and/or client relations
High school diploma or equivalent with some college preferred (or equivalent work experience)
Ability to work independently with limited supervision
Effective communication and problem-solving skills
Ability to work in a fast-paced environment
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Experience working with multiple applications simultaneously
Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Ability to prioritize competing requests and meet multiple deadlines
Professional oral and written communication skills
Attention to detail and critical thinking skills
High integrity, organizational skills, time management, and task orientation
Ability to handle complex clients
Willingness to obtain certain state-required certifications
Ability to travel, including overnight travel, if required by the program
Valid driver's license and automobile insurance within the state of residence, if required by the program
Ability to provide a secure remote workspace with high-speed internet when applicable
Ability to maintain confidentiality
Ability to interact effectively with diverse clients, state entities, colleagues, and customers
Ability to work under stressful conditions and handle multiple assignments with specific deadlines

Benefits

Comp & perks

Fully remote work arrangement, while residing in the St. Louis, MO area
Flexible schedule, including potential flexibility for weekends, weeknights, and holidays
Opportunity to obtain certain state-required certifications
Secure remote workspace with high-speed internet when applicable
Training and public speaking opportunities
Work accommodations available as required