Client Services Agent

Acumen Fiscal Agent

. Enroll, educate, and support Acumen clients throughout their lifecycle .

Posted 10/20/2026full-timeRemote • Louisiana • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client enrollment, support, and relationship management while ensuring compliance with state and federal guidelines. Proficient in data entry and effective communication, capable of managing fluctuating workloads and providing exceptional customer service.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsEffective CommunicationMicrosoft Office ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ProficiencyEmail ManagementPDF HandlingBasic Math SkillsAttention to DetailCritical Thinking

Soft Skills

Organizational SkillsTime ManagementPatiencePerseveranceFlexibility

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client SupportComplianceCybersecurity PostureCommunity OutreachStakeholder Communication

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Enroll, educate, and support Acumen clients throughout their lifecycle
Support employers and employees during enrollment
Process paperwork and manage electronic communication
Perform accurate data entry across multiple databases
Establish and grow relationships with clients and program contacts
Stay current on program rules, regulations, and implementation needs
Explain program rules to internal and external stakeholders
Act as a liaison between clients and Acumen departments
Provide day-to-day client support and resolve inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues involving client families and states
Develop strategies to grow existing programs through marketing, education, and community outreach
Collaborate with internal departments to address issues
Manage fluctuating call and email volume
Provide customer service through phone and electronic communication
Work assigned hours and perform other duties as assigned
Support the company's compliant cybersecurity posture by following policies and procedures

Requirements

What you’ll need

At least one year of experience with data entry
Prior experience in customer service and/or client relations
Ability to work independently with limited supervision
Effective communication skills, both orally and in writing
Ability to work in a fast-paced environment
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Experience working with multiple applications simultaneously
Ability to prioritize and handle competing requests
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Patience, perseverance, and follow-through mentality
Attention to detail and critical-thinking skills
High standard of integrity
Basic math skills
Organizational skills, time management, and task orientation
Ability to handle complex clients
Ability to plan for and meet multiple deadlines
High school diploma or equivalent with some college preferred (or equivalent work experience)
Willingness to obtain certain state-required certifications
Valid driver's license and automobile insurance if required by program
Ability to provide a secure remote workspace with high-speed internet when applicable
Ability to maintain confidentiality
Ability to interact respectfully with diverse clients, state entities, and colleagues
Ability to work under stressful conditions and manage multiple assignments with deadlines

Benefits

Comp & perks

Flexible schedule, including occasional weekends, weeknights, and holidays
Secure remote workspace with high-speed internet when applicable
Willingness to obtain certain state-required certifications
Travel opportunities, including overnight ground or flight travel, if required by program