Client Services Agent

Acumen Fiscal Agent

. Enroll, educate, and support Acumen clients throughout their lifecycle .

Posted 9/29/2026full-timeRemote • Missouri • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and effective communication skills while ensuring compliance with state and federal guidelines. Proficient in data entry and managing multiple applications to support client inquiries and program growth.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsMicrosoft Office ProficiencyEffective Communication SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClient RelationsProgram ComplianceCritical ThinkingAttention to Detail

Soft Skills

PatiencePerseveranceFlexibilityIndependenceProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointEmailInternet

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client InquiriesCommunity OutreachCybersecurity PostureContractual TimeframesFast-Paced Environment

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Enroll, educate, and support Acumen clients throughout their lifecycle
Support employers and employees during the enrollment process
Process paperwork and manage electronic communications
Perform accurate data entry across multiple databases
Establish, foster, and grow relationships with clients and program contacts
Understand and explain program rules, regulations, and implementation needs
Act as a communication liaison between clients and Acumen departments
Receive, research, and resolve client inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues involving client families and states
Develop strategies to grow existing programs through marketing, education, and community outreach
Collaborate with internal departments to address issues effectively
Manage fluctuating call and email volume
Provide customer service by phone and electronic communication
Work occasional weekends, weeknights, and holidays as needed
Support the company’s compliant cybersecurity posture
Perform other related duties as assigned

Requirements

What you’ll need

Must be in the St. Louis, MO area
At least one year of experience with data entry
Prior experience in customer service and/or client relations
Experience working with multiple applications simultaneously
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Ability to work independently with limited supervision
Effective oral and written communication skills
Ability to work in a fast-paced environment
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Ability to prioritize competing requests and meet multiple deadlines
Patience, perseverance, and follow-through mentality
Attention to detail and critical thinking skills
Ability to handle complex clients and stressful conditions
High school diploma or equivalent with some college preferred (or equivalent work experience)
Ability to maintain confidentiality
Secure remote workspace with high-speed internet when applicable
Valid driver's license and automobile insurance if required by program
Willingness to obtain certain state-required certifications

Benefits

Comp & perks

Fully remote work arrangement within the St. Louis, MO area
Flexible schedule, including occasional weekends, weeknights, and holidays
Opportunity to support individuals with disabilities and their families
Potential professional development through state-required certifications
Travel via ground transportation and/or flight when required by program