Client Services Agent

Acumen Fiscal Agent

. Support employers and employees during enrollment .

Posted 10/20/2026full-timeRemote • Arizona • United StatesJunior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and client relations skills while effectively managing data entry and communication tasks. Capable of navigating multiple applications and maintaining compliance with state and federal guidelines.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsEffective Communication SkillsMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer ServiceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEmail CommunicationInternet NavigationAttention to DetailBasic Math SkillsCritical Thinking

Soft Skills

PatiencePerseveranceTime ManagementTask OrientationFlexibility

Certifications & Qualifications

High School Diploma or EquivalentState-Required Certifications

Industry Keywords

Client RelationsComplianceCybersecurity PostureCommunity OutreachProgram Growth

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support employers and employees during enrollment
Enroll, educate, and support Acumen clients throughout their lifecycle
Handle inbound and outbound phone calls and emails
Process paperwork and manage electronic communication
Perform accurate manual data entry across multiple databases
Establish, foster, and grow relationships with clients and program contacts
Understand and communicate program rules, regulations, and implementation needs
Act as a communication liaison between clients and Acumen departments
Receive, research, and resolve client inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues with client families and states
Develop strategies supporting existing program growth through marketing, education, and community outreach
Collaborate with internal departments to resolve issues
Manage fluctuating call and email volume
Provide customer service via calls and electronic communication
Work assigned schedules, including occasional weekends, weeknights, and holidays
Perform other related duties as assigned
Maintain a positive and compliant cybersecurity posture
Use office equipment and perform extended data-entry work

Requirements

What you’ll need

At least one year of experience with data entry
Prior experience in customer service and/or client relations
Experience working with multiple applications simultaneously
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Ability to work independently with limited supervision
Effective communication skills, orally and in writing
Ability to work in a fast-paced environment
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Ability to prioritize and handle competing requests
Patience, perseverance, and follow-through
Attention to detail and critical thinking skills
High standard of integrity
Basic math skills
Organizational skills, time management, and task orientation
Ability to handle complex clients
Ability to plan for and meet multiple deadlines
High school diploma or equivalent; some college preferred, or equivalent work experience
Willingness to obtain certain state-required certifications
Ability to travel, including overnight travel, if required by the program
Valid driver's license and automobile insurance within the state of residence, if required by the program
Secure remote workspace with high-speed internet, when applicable

Benefits

Comp & perks

Company-sponsored medical, dental, and vision insurance for eligible employees and dependents
Access to voluntary benefits
401(k) plan after 90 days of continuous employment
Wellness initiatives
Employee Assistance Program (EAP)
Accrued Paid Time Off (PTO)
Paid Sick Time (PST)
14 paid federal holidays annually
Paid employee birthday holiday
Remote work arrangement