Client Services Agent

Acumen Fiscal Agent

. Support clients (employers and employees) during enrollment .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and relationship management, ensuring compliance with state and federal guidelines while effectively handling data entry and communication tasks. Proficient in managing fluctuating call and email volumes, with a strong focus on organizational skills and attention to detail.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsMicrosoft Office ProficiencyClient Relations ExperienceCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEmail CommunicationInternet NavigationPDF ManagementBasic Math SkillsTime ManagementTask Orientation

Soft Skills

Professional CommunicationAttention to DetailCritical ThinkingOrganizational SkillsFlexibility

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client SupportProgram GrowthCommunity OutreachCybersecurity ComplianceContractual Timeframes

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support clients (employers and employees) during enrollment
Process paperwork and manage electronic communication
Perform accurate data entry using several databases while meeting deadlines
Establish, foster, and grow relationships with clients and program contacts
Understand and communicate program rules, regulations, and implementation needs
Act as a communication liaison between clients and Acumen departments
Provide day-to-day client support by receiving, researching, and resolving inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues with client families and states
Develop strategies supporting program growth through marketing, education, and community outreach
Collaborate with internal departments to address issues effectively
Manage fluctuating call and email volume
Provide customer service by phone and electronic communication
Work occasional weekends, weeknights, and holidays as client needs require
Perform other related duties as assigned
Support the company's compliant cybersecurity posture by following policies, procedures, standards, and guidelines

Requirements

What you’ll need

At least one year of experience with data entry (manual keying in of information into databases)
Must be located in PA, OH, IL, or IN
Prior experience in customer service and/or client relations
Experience working with multiple applications simultaneously
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Ability to handle fluctuating inbound and outbound call volume
Ability to work a flexible schedule, including weekends, weeknights, and holidays
Ability to prioritize and handle competing requests successfully
Professional oral and written communication skills
Attention to detail and critical thinking skills
Basic math skills
Excellent organizational skills, time management, and task orientation
Ability to handle complex clients and multiple deadlines
High school diploma or equivalent with some college preferred (or equivalent work experience)
Willingness to obtain certain state-required certifications
Valid driver's license and automobile insurance if required by program
Ability to provide a secure remote workspace with high-speed internet when applicable
Ability to travel, including overnight travel, if required by program

Benefits

Comp & perks

Company-sponsored medical, dental, and vision insurance for eligible employees and dependents
Access to additional voluntary benefits
401(k) plan after 90 days of continuous employment
Wellness initiatives
Employee Assistance Program (EAP)
Accrued Paid Time Off (PTO)
Paid Sick Time (PST)
14 paid federal holidays annually
Employee birthday holiday
Total of 15 paid holidays annually
Flexible remote work arrangement