Client Services Agent

Acumen Fiscal Agent

. Enroll, educate, and support Acumen clients throughout their lifecycle .

Posted 9/22/2026full-timeRemote • New Jersey • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client enrollment, education, and support while ensuring compliance with state and federal guidelines. Proficient in managing data entry, customer service, and communication in a fast-paced environment.

Highest-signal resume keywords

Client Enrollment SupportData Entry ExperienceCustomer Service SkillsEffective CommunicationCompliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Manual Data EntryMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ProficiencyEmail ManagementPDF HandlingMulti-Application UsageAttention to DetailCritical Thinking

Soft Skills

Effective CommunicationPatiencePerseveranceFollow-ThroughAbility to Handle Stress

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client RelationsProgram ComplianceCommunity OutreachCustomer ServiceCybersecurity Posture

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Enroll, educate, and support Acumen clients throughout their lifecycle
Support employers and employees during enrollment
Process paperwork and manage electronic communication
Perform accurate data entry in multiple databases
Establish and maintain relationships with clients, program contacts, and third-party organizations
Explain program rules, regulations, and implementation requirements to stakeholders
Act as a liaison between clients and Acumen departments
Receive, research, and resolve client inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues involving client families and states
Develop strategies for program growth through marketing, education, and community outreach
Collaborate with internal departments to address issues
Manage fluctuating call and email volume
Provide customer service through calls and electronic communication
Support the company’s compliant cybersecurity posture
Perform other related duties as assigned

Requirements

What you’ll need

At least one year of experience with manual data entry into databases
Prior experience in customer service and/or client relations
High school diploma or equivalent; some college preferred
Ability to work independently with limited supervision
Effective communication skills, both oral and written
Ability to work in a fast-paced environment
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Experience using multiple applications simultaneously
Knowledge of Microsoft Word, Excel, PowerPoint, Internet, email, and PDFs
Ability to prioritize competing requests and meet multiple deadlines
Patience, perseverance, follow-through, attention to detail, and critical thinking
Ability to handle complex clients and stressful conditions
Ability to maintain confidentiality
Willingness to obtain certain state-required certifications
Ability to travel, including overnight travel, when required by program
Valid driver's license and automobile insurance within the state of residence, if required by program
Secure remote workspace with high-speed internet when applicable
Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks
Ability to stand, walk, and talk for an hour or more
Vision ability including close vision, color vision, and focus adjustment

Benefits

Comp & perks

Flexible schedule, including occasional weekends, weeknights, and holidays
Remote workspace support with high-speed internet when applicable
Opportunity to obtain certain state-required certifications
Travel via ground transportation and/or flight, including overnight travel, when required by program