Client Services Agent

Acumen Fiscal Agent

. Enroll, educate, and support Acumen clients throughout their lifecycle .

Posted 10/2/2026full-timeLenexa • Kansas • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relations and customer service skills while effectively managing data entry and communication across multiple platforms. Maintains compliance with state and federal guidelines and adapts to fluctuating workloads and schedules.

Highest-signal resume keywords

Data Entry ExperienceCustomer Service SkillsEffective Communication SkillsMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClient RelationsCompliance ManagementCritical ThinkingProblem Resolution

Soft Skills

Effective CommunicationAbility to Work IndependentlyAttention to DetailFlexibilityStress Management

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointEmailInternet

Certifications & Qualifications

State-Required Certifications

Industry Keywords

Client SupportProgram RulesCommunity OutreachCybersecurity ComplianceStakeholder Communication

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Enroll, educate, and support Acumen clients throughout their lifecycle
Support employers and employees during enrollment
Process paperwork and manage electronic communications
Perform accurate data entry across multiple databases
Establish and maintain relationships with clients, program contacts, and third-party organizations
Stay current on program rules, regulations, and implementation requirements
Explain program rules to internal and external stakeholders
Liaise between clients and Acumen departments
Receive, research, and resolve client inquiries within contractual timeframes
Ensure compliance with state and federal guidelines
Manage escalated issues involving client families and states
Develop strategies supporting program growth through marketing, education, and community outreach
Collaborate with internal departments to address issues
Manage fluctuating call and email volume
Provide customer service by phone and electronic communication
Work occasional weekends, weeknights, and holidays as needed
Support the company's compliant cybersecurity posture
Perform other related duties as assigned

Requirements

What you’ll need

At least one year of experience with data entry
Works well independently with limited supervision
Effective communication skills and ability to work in a fast-paced environment
Prior experience in customer service and/or client relations
Ability to handle fluctuating inbound and outbound call volume
Flexible schedule, including weekends, weeknights, and holidays
Experience working with multiple applications simultaneously
Ability to prioritize and handle competing requests
Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
Professional oral and written communication skills
Attention to detail and critical thinking skills
High school diploma or equivalent with some college preferred (or equivalent work experience)
Ability to handle complex clients and meet multiple deadlines
Willingness to obtain certain state-required certifications
Ability to travel, including overnight travel, if required by the program
Valid driver's license and automobile insurance if required by the program
Secure remote workspace with high-speed internet when applicable
Ability to maintain confidentiality and communicate with diverse stakeholders
Ability to work under stressful conditions and handle multiple assignments with specific deadlines