Customer Relations Specialist

Acumen Fiscal Agent

. Standardize the quality of outgoing communications and maintain incoming and outgoing calls according to company, Medicaid, state, and contract guidelines .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to analyze and resolve inquiries while maintaining compliance with guidelines. Proficient in data entry and document management, ensuring accuracy and confidentiality in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry AccuracyAdvanced Computer SkillsOrganizational SkillsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry10-Key ProficiencyTyping Speed of 45 WPMDocument ManagementEmail Communication

Soft Skills

Attention to DetailAbility to Multi-TaskEffective CommunicationProblem RecognitionTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointAdobe AcrobatEmail Platforms

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Medicaid GuidelinesCybersecurity ComplianceProcess ImprovementConfidential Document HandlingCustomer Interaction

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Standardize the quality of outgoing communications and maintain incoming and outgoing calls according to company, Medicaid, state, and contract guidelines
Provide customer service to clients, coworkers, and visitors by phone and in person
Analyze, track, research, and resolve customer inquiries
Process incoming and outbound paperwork and electronic communications through accurate manual data entry
Register potential and existing customers in multiple databases
Receive, research, sort, file, and retrieve confidential and time-sensitive documents
Update and maintain files and records and maintain a complex filing system
Process paperwork and communications according to Acumen, Medicaid, state, and program guidelines
Prioritize work independently using deadlines, urgency, and a calendar of timelines
Retrieve and return calls; escalate issues to the appropriate Supervisor
Review and process emails and escalate when needed
Follow and document processes and identify opportunities for process improvements
Achieve call quotas and perform other assigned duties
Occasionally work late or on weekends as needed to meet deadlines or high-volume demands
Support the company’s compliant cybersecurity posture by following policies, procedures, standards, and guidelines

Requirements

What you’ll need

High School Diploma or equivalent
Some college courses or degree preferred
At least 2 years of experience in Customer Service
Proficient with 10-key by touch
Ability to work well with numbers
Valid Driver’s License and able to lift and transport mail to post office daily
Advanced computer skills, including email, document attachments, Word, Excel, PowerPoint, and Adobe Acrobat
Ability to effectively and respectfully respond to internal and external customers
Excellent organizational skills and attention to detail
Data Entry background with a high degree of accuracy
High standard of integrity and sound business ethics
Able to work independently and as part of a team
Able to multi-task and meet assigned deadlines in a rapidly changing environment
Able to recognize problems and escalate them appropriately
Minimum typing speed of 45 wpm
Ability to handle conflict, difficult customers, and de-escalate situations
Ability to work under stressful conditions and manage multiple assignments with deadlines

Benefits

Comp & perks

Company-sponsored medical, dental, and vision insurance for eligible employees and dependents
Access to additional voluntary benefits
401(k) plan after 90 days of continuous employment
Wellness initiatives
Employee Assistance Program (EAP)
Accrued Paid Time Off (PTO)
Paid Sick Time (PST)
14 paid federal holidays plus employee birthday, totaling 15 paid holidays annually