Senior Knowledge Manager

Acumen Fiscal Agent

. Own Acumen's knowledge management strategy from definition through governance design, adoption, and ongoing measurement .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $90,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Own Acumen's knowledge management strategy from definition through governance design, adoption, and ongoing measurement
Develop and own the enterprise knowledge management strategy and roadmap, including responsible AI opportunities
Assess current enterprise knowledge, ownership, structure, findability, and currency
Design and implement the knowledge governance model, including ownership, review cycles, retirement standards, decision rights, and controls
Establish operating cadences for governance reviews
Define documentation ownership across Product, operational teams, and Training
Partner with Product and Technology teams to make documentation part of release readiness
Coach content owners to author and maintain knowledge to enterprise standards
Lead adoption of knowledge ownership practices through influence and coaching
Establish standards for authoring, content quality, metadata, taxonomy, and information architecture
Scale knowledge standards and processes across programs and states while accounting for variation
Audit priority knowledge content and hold owners accountable for updates, consolidation, or retirement
Partner with Product, Operations, Customer Support, Process Improvement, Compliance, Training, and Technology teams to prioritize knowledge needs
Facilitate working sessions focused on decisions, ownership, and accountability
Resolve ownership gaps and competing priorities
Evaluate knowledge management technologies and AI capabilities, recommend adoption strategies, communicate priorities weekly, and escalate risks and dependencies
Define and report knowledge health and business-value metrics
Analyze support, training, operational, and knowledge-use data to identify gaps and opportunities
Provide decision-ready reporting to leadership on knowledge risks, priorities, and investment needs

Requirements

What you’ll need

Bachelor's degree in business, communications, information science, or a related field, or equivalent professional experience
7–10 years of progressive experience in knowledge management, content strategy, technical documentation, or enablement, including at least 3 years owning a knowledge management program
Experience building a knowledge management program or governance model from the ground up
Experience establishing content ownership, standards, and review cycles across multiple departments
Strong information architecture, taxonomy, and content standards capability
Proven ability to influence senior leaders and create accountability without direct authority
Excellent executive, written, verbal, and facilitation communication skills
Ability to work independently, make progress in ambiguity, and build structure in a newly established function
APQC Knowledge Manager Certification, Knowledge-Centered Success (KCS) Practices certification, or a comparable credential preferred
Graduate degree in information or knowledge management a plus
Experience partnering with organizational leaders to establish internal and external knowledge frameworks
Experience leading change management, adoption, or enablement initiatives
Proficiency with knowledge base platforms such as SharePoint, Confluence, or Zendesk Guide
Experience in healthcare, human services, Medicaid, payroll, or another regulated environment